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RESOLVED ALERT20200104.01 - REX EDGE SERVER OUTAGE

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SUBJECT:
REX EDGE Server Outage

TYPE:
ALERT

LEVEL:
EXTREME

ISSUE DATE:
Saturday, January 4, 2019

EFFECTIVE DATE/TIME:
Saturday, January 4, 2019 – 15:44 UTC

END DATE/TIME:
Saturday, January 4, 2019 – 17:00 UTC

TOPIC:
We are presently experiencing a server outage at our hosting firm.  Our hosting firm is investigating the situation.

We are working on the situation as rapidly as possible and hope to have the matter resolved within a few hours or sooner.

We apologize for the inconvenience this may have caused.

SERVICES/PRODUCTS AFFECTED:
REX 5 – Environment Force
REX 5 – Sky Force 3D
REX 5 – Worldwide Airports
REX 4 – Texture Direct with Soft Clouds
REX 4 – Texture Direct
REX 4 – Weather Architect
REX Essentials + Overdrive
REXFS2004 + Overdrive
WX Advantage Radar

SERVICES/PRODUCTS NOT AFFECTED:

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SUBJECT:
REX EDGE Server Outage
 
TYPE:
ALERT UPDATE
 
LEVEL:
EXTREME:
 
DATE / TIME ISSUED:
Saturday, January 4, 2020 - 17:32 UTC
 
TOPIC:
All services are operating normally at this time.  However, we are still monitoring for the next several hours.  We will keep you advised.
 
 
SERVICES STATUS:
All operational

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