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robains

ANSWERED Unable to reset my password for REX Store?

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Posted (edited)

In the REX Store (not the forums), when I click on Reset password and enter my email address, I don't receive a Reset Password email?

I verified my email is valid/exists but trying to Create an Account using the same email address and got an expected error saying account with that email already exists.

Checked my junk folders and allowed over 24 hours to pass, still no reset password email when using the Store.

Cheers, Rob.

Edited by robains

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Hi Rob, 

I'm sorry it took longer than normal to get back to you, our store technician was on vacation. 

He stated this is working as intended. Do you have multiple accounts there?

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Posted (edited)

I don't think I have multiple accounts, I'll try again.

Cheers, Rob.

UPDATE: all seems to be good now.

Edited by robains

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That is great news.  Thank you for the update.

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