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CLOSED Unable to install, hangs on opening install screen

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Had the REX radar installed on a different drive, removed p3d 4.4 and installed on a M.2 drive. Now when trying to reinstall the radar it just sits on the opening screen and does nothing, left it for two hours, still stuck on the opening install screen. Can not reinstall the radar. Checked the listed windows programs, no listing for the REX Radar under "REX" milviz" "radar" or "wx"

where would I go in the windows regestery and p3d to remove any remnants of the program to try a reinstall?  

 

system.

Ryzen 5 2600

32gb ram

1080ti and 1050 video cards

 

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The WX Radar does not affect the registry, please try the following 
- look in " Windows Program and Features" for "WX Advantage Radar" 
-look in V4.4  ?:\Program Files\Lockheed Martin\Prepar3D v4\Modules\(look to see if there is a )MV_WXM.dll
If not  present 
- Manually inspect all drives for any file remnants named ?:\WX Advantage Radar and manually remove them  
- Delete any  WX Advantage Radar downloads and download from your point of purchase a fresh copy... and reinstall

A good tip would be to  perform a CC Cleaner CC Cleaner Link Freeware is just fine

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Still hangs at the install screen, no change. .dll is not present and I searched for ?:\WX Advantage Radar and nothing was located, ran Ccleaner as well. 

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Hi,

Due to the nature of this topic, we ask that you send an email to our Tier 2 Technical Support Staff at support@rexgamestudios.com

Please provide a link to this post in your email.  

Thank you for your patience as we try to help you resolve this.

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This support topic is currently being handled via our support ticketing system.

This topic is temporarily locked until the support ticket is resolved.

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This item has been closed without a resolve or confirmation of resolve by the customer.

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