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dlaque1

SUPPORT VIA EMAIL cant validate my key

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just bought this from simmarket, it wont accept the key they gave me...what to do ?????

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Hi and welcome to the forum.

I'm sorry you are experiencing issues, however, please provide us with your order number for your REX Product and name as well where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/

Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.

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On 3/31/2019 at 1:08 PM, REX Support 2 said:

Hi and welcome to the forum.

I'm sorry you are experiencing issues, however, please provide us with your order number for your REX Product and name as well where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/

Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.

 

On 3/31/2019 at 1:08 PM, REX Support 2 said:

Hi and welcome to the forum.

I'm sorry you are experiencing issues, however, please provide us with your order number for your REX Product and name as well where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/

Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.

My order number from simmarket is 2015405, My name is David Laquerre...what gives ??? 

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Hi apologies for any confusion was just trying to identify your product so I can move you to the appropriate forum 

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Hi,

Due to the nature of this topic, we ask that you send an email to our Tier 2 Technical Support Staff at support@rexgamestudios.com

Please provide a link to this post in your email.  

Thank you for your patience as we try to help you resolve this.

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This support topic is currently being handled via our support ticketing system.

This topic is temporarily locked until the support ticket is resolved.

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