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Product Support and Social Media Specialist

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Job Description: 

REX Game Studios is currently looking for a Product Support Specialist / Social Media Specialist. As a Product Support Specialist, the ideal candidate will provide the highest quality service experience for every customer. You will be responsible for representing REX as a customer-driven organization in every customer contact and provide fast and accurate resolutions to end-users of our REX software applications. As a Social Media Specialist, you will be responsible for the oversight of all REX social media channels to drive brand awareness, customer engagement, and provide customer support. 

 

Essential Functions and Responsibilities: 

  • Provide front line and first level application support for end-users of REX software  

  • Use REX support tools to track and record customer incidents and resolutions  

  • Effectively work independently with little or no direct supervision  

  • Take ownership of individual customer issues to identify and drive situations to a win-win solution as quickly as possible; take ownership of all incidents and requests  

  • Maintain up-to-date knowledge level in REX software 

  • Ensure high standards of quality, stability, and consistency and adhere to end-user customer service standards 

  • Provide 1-on-1 support sessions via ZohoAssist on an as needed basis 

  • Ensure all content reflects brand style and tone through social media 

  • Manage day-to-day messaging/posts via Twitter and FB 

 

Required Knowledge, Skills, Abilities: 

  • Knowledgeable about Windows Operating Systems. IT experience preferred 

  • Extensive working knowledge of FSX and Prepar3D 

  • Strong analytical skills and problem-solving skills 

  • Extensive working knowledge of REX products 

  • Demonstrated proficiency with written, verbal, listening and analytical communication skills  

  • Driven to provide accurate and timely customer resolutions  

  • Extremely high organizational skills  

  • Ability to empathize with the customer situation or event  

  • Strong knowledge of social media platforms, including FB and Twitter 

 

Qualifications/Requirements for the Position:  

  • High school degree required 

  • Minimum 1 year at College or University with business and marketing emphasis 

  • Must have a customer service background 

  • Must have excellent computer skills 

  • Must have experience with Microsoft Word, Excel, PowerPoint, and Access 

  • Must have an excellent work ethic and attitude. 

  • Must have excellent communication skills, and able to communicate clearly in English, both verbally and written 

  • Must be able to work with little direction, and be able to complete projects under strict deadlines 

 

Position Specifics: 

  • Job Type: Contract 

  • Job Hours: Part-Time

  • Job Location:  Phoenix Arizona (Optional) 

Email your resume to:   

Reed Stough (Managing Partner)  rstough@rexgamestudios.com 

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