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Pierre Barillier

CLOSED REX 4 TDEE Crash

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Thank you for contacting our support team.  So that I can better understand the issue you are experiencing please supply me with the following information:

========SYSTEM / OPERATING SPECS========
1.) Windows Operating System:
2.) Antivirus/Malware Software:
3.) Firewall Software:
4.) Flight Simulator Platform:
5.) Drive/Folder location where flight simulator installed:
6.) Drive/Folder location where REX software installed:
7.) Do you have UAC (User Account Control) set to "never notify":

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========SYSTEM / OPERATING SPECS========
 
1.) Windows Operating System: WIN10
2.) Antivirus/Malware Software: AVIRA
3.) Firewall Software: WINDOWS FIREWALL
4.) Flight Simulator Platform: P3V4 (I suppr all old fsx files)
5.) Drive/Folder location where flight simulator installed: F:\Programmes\Prepar3DV4
6.) Drive/Folder location where REX software installed: C:\REX Texture Direct
7.) Do you have UAC (User Account Control) set to "never notify": Yes
 
Thanks for help :)

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Hi Pierre,

Thank you for the information. 

Do you have a crash report from REX? Is one given? If not, run REX, then once it crashes, go to your Windows Event Viewer and locate the crash report and paste that here.

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Name of the failed application rextexturedirect.exe, version: 4.7.2017.814, timestamp: 0x59924226
Faulty module name: KERNELBASE.dll, version: 10.0.16299.15, timestamp: 0x2cd1ce3d
Exception code: 0xc000041d
Error offset: 0x001008b2
Failed process ID: 0x24c4
Default application start time: 0x01d35c9fb34348f0
Path of the failed application: C: \ REX Texture Direct \ rextexturedirect.exe
Faulty module path: C: \ Windows \ System32 \ KERNELBASE.dll
Report ID: 90edfcd4-a993-41b3-9f99-e55635956b26
Full name of the failed package:
ID of the application relating to the failed package:

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We are very sorry to hear about the issue you are having.  Please advise which version of Windows  10 are you running?  Did you install the latest update "Fall Creator's Update"?

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If you installed REX prior to the latest major update of Windows,  you may want to uninstall REX and re-install it again. 

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Please send an email to our Tier 2 Technical Support Staff at:  support@rexgamestudios.com

Please provide a link to this post within your email. 

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This support topic is currently being handled via our support ticketing system.

This topic is temporarily locked until the support ticket is resolved.

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I am just checking in to see if the issue you are experiencing has been resolved?

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We have not heard back from you in regards to your issue. Has the issue you addressed been resolved?

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