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Helisim pilot

CLOSED Problem updating REX4 Texture direct w. Soft Clouds

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Downloaded REX4 Texture direct HD w. Soft Clouds a couple of days ago.

Setup on computer is :

Win 10 Home ( incl. all the latest updates ), Prepar3d v.3, and now REX4 build: 4.4.2015.0115. Thats it, in other words, a clean flightsimulator nothing else.  

As soon as the program starts ( yes, I run it as an Administrator ) the sign that tells me to update the software to build 4.7.2015.0818 shows up. I click OK and a setup-file is downloaded.

Problem is it doesn´t work !! I get an error message that says "The installationpackage can´t open. Please confirm that this is a cleared package for Windows Installer." ( in Swedish though ).

I´ve tried severel times to install the update both this way and tried to download the servicepack 5-file and the hotfix manually from your forum site but REX4 REFUSE to accept ANY attempt to be updated.

Suggestion what to do please...

/ Helisim Pilot

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I marked this topic as TIER 2 REVIEW. Please wait patiently while we review your support topic.

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Please email me at: rstough@rexgamestudios.com

Also within your email please provide a link to this forum post so that I can refer back to it. Please reference REX within the subject line of the email.

Thank you!

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I have sent you instructions via email. Please review them and let me know if you have any questions. Thank you for your patience.

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I am just checking in to see if the issue you are experiencing has been resolved?

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We have not heard back from you in regards to your issue. Has the issue you addressed been resolved?

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