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Jon Salter

RESOLVED Update not working for SP2 to SP3

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From inside Texture Direct, 4.2.2014.0520 I am not able to update from within the Program Information screen. 

 

When I select "Check for Updates" I receive a red screen stating I need to update to 4.3.2014.0812. I select "OK" and it gives me a setup file to download. I save the file to my Desktop and when I try to run the file, all I get is the attached message.  

 

I tried the REX Auto Update and is simply states "Your version is up to date."

post-62586-0-65065100-1414879369_thumb.g

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Hi,

I marked this topic as UNDER DEVELOPER REVIEW. Please wait patiently while we review your support topic.

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Hi there Jon,

 

Please allow the update executable through your antivirus software and see if that fixes the problem.

 

The REX Auto Update system is not necessary for REX 4 products, as the updates are simpler to deploy (hence the built-in update function).

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 Thank you, that worked. 

I allowed my anti-virus to pause for 5 min. It exceeded the 5 min. and did not allow completion of the download. I have added the exception to my anti-virus. 

 

Thanks again. 

 

Jon

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