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JSilva

RESOLVED Download issues

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I am having a problem. After I downloaded REX4 from FSPilotShop, it got corrupted for some reason. What is even worse is that my downloads left is -11 (I was wondering how it even gone past 0) meaning that it claims I downloaded 31 times (the limit is 20) when in reality, I downloaded 3 times. I use DownloadThemAll as my Download Manager (using a Download Manager is recommended according to the Installation Guide). The order number is in the signature.

Edited by JSilva

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Hi Junior,

 

On behalf of the store where you purchased our software, I'm sorry for this major inconvenience. Please don't worry about the downloads, I will advise them to reset this for you. I will send you a private message here on our forum to get that information from you. Please check that.

 

Now, I know that they were having infrastructure problems and switched to a new system and for the time being they are requesting folks to use and internet browser for downloading. Strange, yes I know.

 

Please try that, and report back here your findings. If the file downloads as a .php file, simply rename it to a .zip file and unzip that. If the unzipping is causing an issue, I suggest trying another unzip utility.

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Hi Junior,

 

On behalf of the store where you purchased our software, I'm sorry for this major inconvenience. Please don't worry about the downloads, I will advise them to reset this for you. I will send you a private message here on our forum to get that information from you. Please check that.

 

Now, I know that they were having infrastructure problems and switched to a new system and for the time being they are requesting folks to use and internet browser for downloading. Strange, yes I know.

 

Please try that, and report back here your findings. If the file downloads as a .php file, simply rename it to a .zip file and unzip that. If the unzipping is causing an issue, I suggest trying another unzip utility.

Thanks, I will look into that when I get the PM. BTW, I use Mozilla Firefox and WinRAR.

Edited by JSilva

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I got my downloads back to 20. I am currently downloading via Mozilla Firefox Download. The time to complete is 50 min @ approximately 1MB/s. Current status is 3.0GB/6.3GB

EDIT: 26 min @ 1.2MB/s. Current status is 4.5GB/6.3GB

EDIT 2: Download Complete. I installed and it worked. I got REX4 up to date.

Edited by JSilva

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Thank you very much for responding back, I'm glad it's resolved for you!

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