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ludo1426

RESOLVED REX4 Crashing

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Hello,

 

I have REX4 and REX Essential+Overdrive.

 

They are crashing at start'up.

 

I have the message "REX has lost contact with our server, please contact our support".

 

I have desinstalled REX Essential and REX4, and Reinstalled only REX4 but it still crashed.

 

Do you have a solution or any Update that can make my REX works well ?

 

Waiting for your answer

 

Kind regards

 

Ludovic

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Ludo, Can you please add the following additional information to your signature? This will help us to understand your system specs so that we may further assist you.

 

GENERAL REX QUESTIONS
1.) Confirm UAC (User Account Control) set to never notify?
2.) Confirm Run REX4 as Administrator?

WINDOWS SET UP QUESTIONS
1.) Which Windows Operating System?
2.) RAM memory size?
3.) Video card and memory size?
4.) Overclocking?
5.) Total hard drive space?
6.) Internet connection active or not?
7.) Which antivirus software running?
8.) Whether or not firewall running?
9.) Folder location of REX4?
10.) Folder location of FSX/P3D?

Thank you in advance for this information.

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Hello,

 

Thank you for your answer.

 

Here are my answers :

 

 

GENERAL REX QUESTIONS
1.) Confirm UAC (User Account Control) set to never notify? I don't know what this is ???
2.) Confirm Run REX4 as Administrator? Yes, as Admin.

WINDOWS SET UP QUESTIONS
1.) Which Windows Operating System?  Windows7 Pro 64 Bits

2.) RAM memory size? 32 Go 2400MHz

3.) Video card and memory size?  GeForce GTX Titan Black, 6144MB GDDR5

4.) Overclocking? Yes
5.) Total hard drive space? P3D & REX DD :  SSD 840 EVO 1000GB

6.) Internet connection active or not? Yes with Fiber (200 Mo/s)

7.) Which antivirus software running? No Antivirus ! (The computer is only used for P3D)
8.) Whether or not firewall running? Yes, but desactivated.
9.) Folder location of REX4? (My P3D SSD in REX Folder - F:/Rex4Textures)
10.) Folder location of FSX/P3D? F:/prepar3d V2 (A special SSD just for P3D)

Thank you in advance for this information.

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You weren't clear, so WHICH program, REX or REX4 is giving this issue.

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Tim read his post  and the way I read it  is that he has uninstalled all rexe  and  rex4   and only  installed  rex4 back on his pc  which is  causing his issues 

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Tim, Pete, 

 

Thank you for your answer.

 

I have the problem with the 2 (REX Essential and REX4).

 

But I have desinstalled the 2 and re installed only REX4 and still have the problem.

 

I will take some print screen this afternoon...

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Hello,

 

Here are the Screen shots that show the problem I have :

 

The installation is perfect :

 

04rj.png

 

0lys.png

 

 

 

Than, when I start REX I have this message :

 

sc5r.png

 

I click Ok, I choose my texture, than, after 1 or 2 minutes REX seems not to respond and I have this message :

 

gvse.png

 

I click on "Restore the program" than REX function again and I can save my textures, and Install them on Prepar3D. (But can't access to Community)

I start Prepar3D and in fact the REX Textures are installed.

 

Than I switch off my computer and start it again.

I start REX and then eveything has gone. So I have to make every Texture Resolutions again (Low Level clouds...).

Than when I clic on "Cloud effect for exemple, or "Themes" REX4 Stop and I have this message...

 

5tc8.png

 

I have uninstall it and install it again 4 or 5 times but this don't seems to change anything...

 

Waiting for your answer.

 

Kind regards

 

Ludovic

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Robin, please post your own topic.


This topic is currently awaiting a developer response. Please wait patiently while we review your support topic. If this message was posted during weekend hours, please give the appropriate time for a response.

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No, problem, I'm waiting.

 

I'm happy to see I'm not the only one who have this issue... ;-)

 

Ludo

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Based upon the issue you are experiencing please contact directly via online chat or schedule a personal support session at:

Live Online Chat: (Tuesday, Wednesdays, Thursday 9am to 4pm MST)

OR

Personal Support Session (Tuesday, Wednesdays, Thursdays)

Please go to: http://www.rexwebservices.com/support

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Hello,

 

I have uninstall P3D, REX and every addon, reinstall everything and it works perfect !!!

 

So no more problem now. I think this problem should come from P3D...

 

1 last question, what is the best in term of texture quality between REX4 and REX Essential + Overdrive (I have the 2 and I use REX4 in general because it's much faster and easy to configure, but don't know which have the best texture quality) ?

 

Waiting for your answer

 

Ludovic

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It's a subjective thing. Experiment and find out what does it best for you. 

 

I personally like a lot of stuff from OD, but prefer REX4 overall. 

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Thank you for your answer.

 

A last question. I use P3D but also X-plane and one of the lack of X-Plane is Cloud and Sky texture.

Do you think you will make a REX for X-Plane 10 ? If yes, whatever the price I buy it.

 

Kind regards.

 

Ludovic

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Currently development has stopped for X-plane 10; we only have our X-plane 9 product at the moment.

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