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Found 10 results

  1. Hi, Can someone please tell me what on earth I have to do to get some support from this company? I have provided my order number / receipt details using the appropriate thread on this problem and STILL my original question is being ignored. I am trying to get through to someone using create > new topic on this website but most categories are greyed out so I can't even ask my question in the right place. I have purchased a boxed version of REX 4 texture direct with soft clouds (The Flight Sim Store - #FSS0462437) which will not update itself. Every time I start the program it prompts me to update then when I try to run the .exe it fails, providing this message: "This installation package could not be opened. Verify the package exists and that you can access it or contact the application vendor to verify that this is a valid windows installer package" PLEASE, CAN A MEMBER OF REX STAFF RESPOND? Thanks.
  2. Dear members, I have a huge problem with installing REX I use the download manager it just installs in 2 seconds and when i open the folder all the files are 0 kb also I sent an email to the customer service with the problem they sent me a link with a 7GB file to download when i downloaded it and opened the folder and tried to run the installer it said this device is not compatible contact support. also there was another setup file when i tried to run it . it said check if you are using a 64 bit or 32 bit system and contact support for a new file. I don't know what to do I really want to use this program but until now it's frustrating. Sorry for my English. Best Regards, Mohamed Albatran
  3. I updated REX4 with the Intergration Add-On figuring that may help me but it didn't. After the cloud appears and it says it's opening REX 4 disappears and seconds later I'm left with a big white square where the set up should be. I've left the "I'm working" circle on for several minutes and nothing happens. I added the UI AutomationCore.dll but that didn't help either. I've had this problem since purchasing the product. Jim
  4. I'm not getting a WX screen after loading REX Essential plus Overdrive. The weather works but I sure would like to have the WX radar back. Are you chaps working on this? I believe it was a problem in the past. I'm using P3DV2.5. Jim
  5. I purchased these rights some time ago . I recently had to reload all of the sim and all add-on programs. Somewhere my P3D rights got lost. I'm not asking for these back and for the small price want to purchase them again. No where in the Configuration Manager do I find a place to click to do so. All that is there is REX ACCESSRIGHTS TO PREPAR3D in blue letters and underneath in white letters "Purchase REX access rights to Prepar3D." Nothing else, no button or anything. Had to make a new initial backup so no luck going there. Getting HTTP Error Code 503 when trying to access http://www.rexwebservices.com/issuetracker/useraccount.aspx Jim
  6. Hello, I have installed FSX steam and have the following issue using REX essential + HD. When i press fly now, REX closes and starts my game, but when the game starts it brings me just to the menu of flightsim. When i press flynow in my menu it loads but the textures don't change, it's still the old textures from fsx. only the weather works? I have tried a fresh install, no avail. Can someone please help.
  7. I went a few weeks back to start up REX and it looked like I was logged out and all of my info/setting, etc erased. I tried to login and restore my settings from the server but the program would not respond. I then re installed the software and tried to start from scratch. The same problem persists. It won't even allow me to select a pathway of my FSX folder to even start the process of getting the program up and running. Since it wont allow me to login, I cant access any of my data either. Please advise soon!
  8. Hi, since a week now, I am trying to download REX Essential w/ Overdrive from my Profile site at FSPilotshop.com. Out of the 20 available Downloads, there are only 9 left, which makes me a bit nervous as I still didn't succeed. The download always was completed, but some times, the file wasn't recognized as REX-105.zip, but download2.php. The other occasions, it was also named correctly. Nevertheless, in all cases, as soon as i tried to unzip/open the file using different zip programs (e.g. 7-zip, winrar, winzip), I received a message saying, unexpected file Format or corrupt file. The only partial success I was able to recognize was that I was able to open the zip file in WinRAR, but when I tried to extract either one single file or the whole zip package, same error message occured. I was running the download with different download Managers, e.g. FDM, FlashGet under WIN7 and also iGetter from my Mac. All without success. Is there any possibility to alternatively download a working file or am I wrong in doing something? Thanks in advance for your help! Christoph
  9. REQUIRED STEPS BEFORE POSTING FOR SUPPORT HELP If you are having issues we ask that your review this document before you post within our support forum. This will help us to answer all questions/issues more effectively and rapidly. BEFORE YOU DO ANYTHING!!! PLEASE READ THE FOLLOWING BEFORE POSTING A SUPPORT TOPIC To receive support and gain full access, you must become a VERIFIED member. In order to accomplish this, you must post your REX order number and where you purchased REX into the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/&page=1 You will not receive support until you are a VERIFIED member. The verification topic is ONLY for verification purposes, so please don't add comments, support requests or reposts for verification, as they will be deleted immediately and without reply. ALWAYS INCLUDE THE FOLLOWING INFORMATION BELOW, PLACED INTO YOUR SIGNATURE. (Only those with the following criteria will be supplied with support first.) Operating system and version (32bit or 64bit)RAM memory sizeVideo card and memory sizeOverclocking?Total hard drive spaceUsing REX in a network or notWhich version of Flight Simulator installed (including service packs)Internet connection active or notWhich antivirus software runningWhether or not firewall runningWhether or not you are utilizing FSUIPCIf there are any error logs in the REX/ErrorLogs folder, make certain to include in your postIs UAC turned OFF in WindowsWhere is REX installedWhere is FSX installedDo you start REX by RIGHT CLICKING the exe file and selecting RUN AS ADMIN EACH time?What is your RATE AT WHICH WEATHER CHANGES OVER TIME set to in FS?Did you use a flightplan from REX when experiencing the error(s)?Did you make changes to the CONFIGURATION screen or are ALL the settings stock? PLEASE READ THE MANUAL. (We have found many of the issues on the support forum can be answered if the user reads the manual. We ask that you PLEASE take a few moments to review the manual before contacting support. If the manual does not help you resolve your issue, feel welcomed to add a support topic.) FULL VERSION INSTALLATION PROCEDURES BE SURE YOU INSTALL THE FULL VERSION OF YOUR REX PRODUCT OUTSIDE OF THE PROGRAM FILES/PROGRAM FILES (X86) FOLDER. (If you do this you will not be required to install REX as administrator.) IT IS RECOMMENDED THAT YOU HAVE FSX / FS2004 / OR PREPAR3D INSTALLED OUTSIDE OF YOUR PROGRAM FILES/PROGRAM FILES (X86) FOLDERS. (We have found on some newer operating systems that you may need to run REX and/or your flight simulator as Administrator to make things operate correctly. We strongly recommend you re-install your flight simulator software outside of the Program Files location.) UPGRADE INSTALLATION PROCEDURES PLEASE VERIFY YOU ARE INSTALLING THE PROPER UPGRADE BEFORE INSTALLING IT. (Please verify your current build by going to the ABOUT window in your REX product.) WE RECOMMEND THAT IF YOU HAVE YOUR CURRENT VERSION OF REX INSTALLED IN THE PROGRAM FILES/PROGRAM FILES(X86) FOLDER THAT YOU UNINSTALL AND REINSTALL OUTSIDE OF THIS FOLDER PRIOR TO INSTALLING THE UPGRADE. (If you do this you will reduce the risk of potential issues. You will also not be required to run REX as administrator.) PLEASE FOLLOW THE UPGRADE PROCEDURES TO THE MARK. (Over half of the support issues lately in the forums have been caused by user error in regards to installing incorrectly. This can be a major cause for failure if the upgrade is not follow specifically.) OPERATIONS PROCEDURES MAKE SURE YOU HAVE TURNED OFF UAC (User Account Control) WITHIN YOUR OPERATING SYSTEM. (We have found this can prevent many REX processes from running properly.) MAKE SURE YOUR REX PRODUCT HAS INBOUND/OUTBOUND RIGHTS IN YOUR FIREWALL SOFTWARE. (REX products require the internet to operate. It is possible some firewall software may prevent REX from communicating with the internet.) MAKE SURE THAT REX HAS EXCLUSION RIGHTS IN YOUR ANTIVIRUS SOFTWARE. (Some REX products are required to run .bat functions to convert images. These .bat files can often be construed by Antivirus software as malicious. If REX has not been given exclusion rights, then REX will be prevented from operating properly.) OVERCLOCKING YOUR SYSTEM. (We have often found that systems are overstressed by overclocking incorrectly. We have found that this can cause issues with REX operating properly with your flight simulator.) MAKE SURE FILE BACKUP SOFTWARE IS NOT OPERATING WHILE YOU ARE USING REX. (We have found some backup file software can lock files and cause REX to fail while operating. Please be sure that process is not operating while you are using REX.) MAKE SURE YOU HAVE SET THE SIMULATION FOLDER CORRECTLY. (This means that in some versions of REX you need to browse to the main folder where the main simulator executable is locations such as: fsx.exe.) UNINSTALL / RE-INSTALL PROCEDURES MAKE SURE YOU BACK UP YOUR TEXTURES BEFORE YOU UNINSTALL AND REINSTALL REX. (Some REX products backup your textures before they change them. These back files can be found under the parent folder of where the REX product is installed in the THEMES/BACKUP/INITIAL BACKUP folder.) MAKE SURE YOU CREATE A CONFIGURATION SETTINGS BACKUP ACCOUNT BEFORE YOU UNINSTALL. (Some REX products offer the ability to back up your configuration settings. If you have already created an account, you do not need to create another one OR you may lose access to some of your profiles.) AFTER UNINSTALLING REX PLEASE RUN CCLEANER TO CORRECT ANY REGISTRY ITEMS. (Just like your hard drive, your registry can become fragmented. We strongly recommend CCLEANER to correct any registry issues you may have. Registry issues can cause software to not operate properly.) MAKE SURE THAT YOU RUN A SYSTEM DEFRAG AFTER YOU RE-INSTALL REX. (Because some REX products are so large, it can cause your hard drive to become fragmented. We strongly recommend that your immediately run a system defrag after you re-install.) NEVER PIGGYBACK ON OTHER SUPPORT TOPICS. (If you do your post will be removed. Piggybacking makes it extremely difficult to give support to the original poster.) DO NOT KEEP BUMPING YOUR POST SO THAT YOUR POST IS AHEAD OF EVERYONE ELSE. (If you do this you will be immediately banned. Our team is dedicated to answering everyone within a timely manner.) ONLY INCLUDE ITEMS FOR SUPPORT AND NOT PERSONAL OPINIONS OR SUGGESTIONS. (Your thoughts and suggestions ARE IMPORTANT TO US. However, we have an area for personal opinions and suggestions. This inhibits us to getting to you and others effectively. Support items that include suggestions and opinions will be removed.) PLEASE ALLOW 12 TO 24 HOURS BEFORE A TECHNICAL SPECIALIST RESPONDS TO YOUR TOPIC. PLEASE DO NOT CALL THE REX GAME STUDIOS 800 # FOR SUPPORT. (Our company phone # is NOT a support hotline and not to be used for support.) PLEASE DO NOT USE PM’S FOR SUPPORT. (If you use our PM’s for support you will be told to use the support forum.) PLEASE BE SPECIFIC AND PRECISE ABOUT YOUR SUPPORT ITEM. (Although we understand details about a problem might be necessary at times, we ask that you try to keep it as specific as possible and not wordy. This is to your benefit in that we can promptly get to the issue.) IF ASKED TO EMAIL US DIRECTLY, PLEASE PROVIDE A LINK TO THE ORIGINAL SUPPORT TOPIC IN THE EMAIL. (This allows us to keep the topic updated with activity and to go back and resolve an issue.) ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOMER WITHIN 2 DAYS WILL BE AUTOMATICALLY SET TO PENDING. ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOM WITHIN 10 DAYS WILL BE AUTOMATICALLY SET TO RESOLVED AND CLOSED. (If for some reason you are not able to respond to our post within the allotted time, please PM us with a link of the post and we will re-open it.) BEFORE YOU ASK FOR SUPPORT WE ASK THAT YOU FIRST READ/REVIEW THE USER MANUAL. (Many of the support items asked in our forum can be easily answered by a simple review of the manual. If you ask a question in support that we know can be answered within the manual, do not be surprise OR offended if we direct you back to the manual.) WEATHER RELATED QUESTIONS MUST BE SUPPORTED WITH METAR DATA WITH DATE/TIME/LOCATION (ICAO). (It is impossible to answer weather related questions without the details. With the date, time, and location we can review our database to see what was being provided.) REMEMBER THIS IS A SIMULATOR AND NOT REAL LIFE. (There are MANY factors that could affect what you see within your flight simming experience that are out of our control. We are dependent upon 3rd parties to provide weather data. That data can sometimes be delayed or late. We have no control these other operations. Complaints about this will be immediately removed.)
  10. Hi All - brand new to both REX, this forum, but not to FSX! I downloaded REX Essentials today and just finished installing it. When I try to load it however, it instantly crashes (I get a windows error message saying that windows is trying to find out why it crashed). I never even see a screen from REX. I've tried running in both normal and admin mode. I'm running Windows 7 x64. The install process of REX went fine - no issues. Any idea what the problem could be? Thanks, Brian Baltimore, Maryland / USA
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