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REX Support

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REX Support last won the day on February 23

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About REX Support

  • Rank
    Support Specialists
  • Birthday May 29

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  • Gender
    Male
  • Location
    Mesa, AZ
  • Interests
    Computer technology, engineering, trumpet performance, music tech

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    gkingsleyrexgs

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  1. Hi, I bought REX 4 - Texture Direct with Soft Clouds - Enhanced Edition and i download the rexinstaller but the message says the package can only be run from a bootstrapper. I had a FSX-steam edition. how can i solve this problem? thanks! 

     

  2. ANSWERED REX WW Airport + ESSENTIAL W/ OVD + REX 4 DIRECT

    Hi there, Yes, the programs are compatible with each other, but the last program used will override the other one. The way to prevent this is to go into the OPTIONS page in REX Essential and de-select all the airport textures. REX Texture Direct is our latest texture package. REX Essential includes all our older textures (none are shared with REX 4) and also has a weather engine and flight planner. Let me know if you have further questions.
  3. REX Product update

    Hi there, All three products have different functions and/or different textures to offer. It is up to you if you wish to use them all, but they are not entirely redundant. Let me know if you have any further questions!
  4. ANSWERED What version of FSX to use

    Yes you did; I have replied accordingly.
  5. ANSWERED What version of FSX to use

    Hi Brandon, Yes that would be the install order. As for what to do about the scratched disc, I am honestly not sure. You could contact Microsoft and see if they will send you a disc, or potentially you could also order the Steam Edition. There is one other option that I can offer as a personal note, however you would have to PM me here on the forum.
  6. Galen , I received E-mail from you asking for the Key I received with back up Cd. I sent it to you and now all I get are E-mails saying you havn't heard from me./ I understand I am NOT to post this Key HERE. I still get "INVALID SERIAL NUMBER" when trying to install. How can I get past this.?Do you want to send me a NEW Copy?

  7. ANSWERED What version of FSX to use

    Hi Brandon, At minimum, I would install FSX Deluxe. Personally, I would install Acceleration as well.
  8. all good I now have a working REX Essentials thank you and your support team

  9. Hi there, I'm using your FSX REX 4 Texture Direct Configuration Tool for FSX:Steam for PC (Windows 10 64-bit PRO version, 32GB RAM, 250GB SSD, GTX 1080 8GB VRAM).

    However, when trying to install my texture theme I get an error message. First two loading processes seem to work fine, ie Success  - Fly Now message shows up in the window. Then:

    'startappplication.startWxEngine() - System.ComponentModel.Win23Exception(0x80004005): File can't be found

    at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfostartInfo

    at System.Diagnostics.Process.Start()

    at rextexturedirect_se.functions.startapplication.startWxEngine()'

    What to do? Please advise.

    Thanks!

  10. REX ess + OD vs. REX 4

    You have the latest version of Texture Direct, so no worries there. The store that refers to is our own store: http://store.rexdownload.com
  11. REX 4 - Weather architect.

    All it means is that it can use REX 4 textures automatically if you so desire.
  12. FLIGHT CENTER ISSUES

    Please provide us with your order number for REX Essential Plus or REX Essential Plus Overdrive and where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/
  13. FLIGHT CENTER ISSUES

    Please email Reed Stough at: support@rexgamestudios.com Also within your email please provide a link to this forum post so that I can refer back to it. Please reference REX within the subject line of the email. In addition, please see the post below. Thank you!
  14. Forum access through VPN connection

    That's what I figured, since you have a dynamic IP for your VPN, you probably just happened to land on a IP address that had been previously forbidden by our server.
  15. Forum access through VPN connection

    Hi there, If it's a 403 error then there may be an issue with the server refusing the connection. Is your VPN IP fixed? If so, have you tried changing it? You can also post your VPN IP (or PM me) and I can check with our server admin.
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