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REX Support

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REX Support last won the day on August 5

REX Support had the most liked content!

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About REX Support

  • Rank
    Support Specialist
  • Birthday May 29

Profile Information

  • Gender
    Male
  • Location
    Mesa, AZ
  • Interests
    Computer technology, engineering, trumpet performance, music tech

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  • Skype
    gkingsleyrexgs

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  1. REX Support

    Just a word from a former beta tester.

    Thank you Bob for the kind words! I know I've only been around for a shorter part of your time with REX, but it's always been a pleasure working with you.
  2. REX Support

    ANSWERED REX File Transfer wont start

    Hi there, We are not currently undergoing any server maintenance. Please try again, and if the same problem ensues, please start your own topic. Don't forget to get verified for support:
  3. REX Support

    RESOLVED Thanks For All the Fish.....I mean Updates.

    You are all very welcome! We want to do the best we can by you, our customers, and that will mean FREE updates for all our products for existing users!
  4. REX Support

    RESOLVED Thanks for Sky Force 3D

    Thank YOU Scott!
  5. REX Support

    RESOLVED Re-download a product

    Hi Aaron, If you click on your previous order, you should have the download link there; if not, feel free to send an email to support@rexgamestudios.com and we'll get you squared away.
  6. REX Support

    ORDER # REQUIRED REX live weather sync

    Hi and welcome to the forum. I'm sorry you are experiencing issues, however, please provide us with your order number for REX Sky Force 3D and where it was purchased. Place that in your signature so we may verify you. If you have any questions about why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/ Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.
  7. REX Support

    RESOLVED Purchase enquiry

    Hi there, For any FSS discount inquiries, please send an email to: support@rexgamestudios.com Thank you!
  8. REX Support

    ANSWERED REX File Transfer wont start

    Hi there, Which product are you attempting to download? In addition, at which stage of the download process does this error occur? Right after you try to start the download, or part-way in to it?
  9. REX Support

    RESOLVED REX & X-Plane (again)

    Hi Edmund, The reason why we haven't had a product since X-Plane 9 is because we could not get our products to work with the SDKs and resources provided, so we couldn't release a product for X-Plane that would have the same level of refinement that we achieve with the other sim platforms. However, X-Plane 11 changes that...and based on our conversations with Laminar at FSExpo last month, I think you will pleased to see what may result from that.
  10. REX Support

    CLOSED REX Essential+overdrive

    Please contact Tim as instructed.
  11. Allow me to address some of the points that have been brought up here - I know I can't necessarily address everything, since I am catching up on this thread after not seeing it for a while. The update is indeed much later than we would have liked. Honestly one of the primary delays was the Sky Force TU2, which also took far longer than expected due to having to rewrite the program, etc. Not to mention, as discussed before, that every texture had to be redone individually for P3D v4 compatibility. I am aware, as of course are Reed and Tim, that we have not always met our deadlines. We try to be transparent about what's going on and why it's taking longer, but many of the technical obstacles are protected by NDA so we have to be cryptic sometimes. It's not because we don't care about you, but we have to honor our agreements and protect our trade secrets. I am sure most of you can understand this. This is not to say we have not made mistakes. Could we have handled things differently? Sure. We live and learn, and we'll own up to our errors. We are always trying to improve our development, testing, and customer support procedures so we can get you a better product and a better experience. And we are committed to continuing to improve those things. Lastly, about the product itself: the required fixes truly are minor in scope. The bulk of the development work is done (the textures work), and we are testing now not only with our beta team but the Insider Program as well. We're hoping this may be the final build, provided nothing else comes up.
  12. REX Support

    CLOSED REX Essential+overdrive

    Hi and welcome to the forum. I'm sorry you are experiencing issues, however, please provide us with your order number for REX Essential Plus or REX Essential Plus Overdrive and where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/ Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.
  13. REX Support

    CLOSED My Overcast density is not working.

    Hi and welcome to the forum. I'm sorry you are experiencing issues, however, please provide us with your order number for your REX product(s) and where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/ Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.
  14. REX Support

    RESOLVED Stores not available

    You're welcome, please feel free to start a new topic if you have any other questions or concerns.
  15. Thank you for the kind words Ziggy! We always appreciate the feedback.
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