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Galen Kingsley

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Posts posted by Galen Kingsley

  1. Hi Mikie,

    I'm sorry to see that you are experiencing issues; however, I am curious as to what you are expecting to see changed as a result of installing cloud textures and models.

    The primary function that you are using Sky Force for is for the cloud models and textures. If you look in your Sky Force install directory, you will see installlogmodel.txt and installlogtheme.txt that will detail the installation of textures and models into the sim. If you would like for us to verify the logs, please feel free to post them here.

    Cloud textures and models are always persistent; that is, once they are installed, they remain installed whether REX is open or not. The Cloud Sync feature does swap out models in real-time so that there is increased realism, but if you simply switch Sky Force off during flight you will not see all the clouds magically "disappear" or "look worse" as you would if you disabled a real-time weather engine mid-flight. You would not notice the difference until you were in dramatically different weather/cloud formations. However, the textures and models are always installed whether there is real time model sync or not, which is why you are not noticing any drastic changes.

    Any changes you make in any settings in Sky Force are automatically saved for you. All changes are applied immediately and are saved when you close the program.

    Please post some screenshots of what you are seeing in-sim, that will help out a lot too.

    Lastly, please make sure to post your order number as Bob has mentioned to you in the post above. Thank you for your patience.

  2. Hi there,

    In this case it is OK, because the update in our forum is a full build of Worldwide Airports. However, that is not always the case, so in the future if you are doing a clean install it is best to re-download from the vendor you purchased from (in your case FSPS).

  3. Nobody has so far reported that issue to us (I'm assuming you're referring to P3D)...I would think it would need some time to rebuild the files but nobody has mentioned it taking an inordinate amount of time.

    Perhaps try loading again?

  4. I remember going through this one. We do have an experimental solution that he did not try: a couple customers with crashing issues have success with deleting the following directories and letting P3D rebuild them:

    • %PROGRAMDATA%\Lockheed Martin\Prepar3D v4
    • %LOCALAPPDATA%\Lockheed Martin\Prepar3D v4
    • %APPDATA%\Lockheed Martin\Prepar3D v4
    • %USERPROFILE%\Documents\Prepar3D v4 Files

    You can enter each of the above directories in your Windows search area to access them.  I would strongly recommend backing up the folders should anything go wrong with this process.

    Beyond that, honestly a complete uninstall/reinstall of P3D may do the trick. When we worked with the customer you linked to, his issue was found to be unrelated to the Sky Force Cloud Sync.

    • Like 1

  5. Let's make sure you have the basics set up properly:

    1.) Make sure your UAC (User Account Control) is set to never notify.

    2.) Make sure REX has inbound/outbound access via your firewall software.

    3.) Make sure REX has exclusion rights within your Antivirus software.

    4.) Make sure you right click the REX icon and select "Run As Administrator"

  6. Hi Stewart,

    The reason why we are asking for this information is that almost every single one of these issues is caused by running out of system resources (CPU, GPU), which would be related to your settings and/or the add-ons you are running.

    Many of these crashes were fixed already with our Technical Update 2. Are you running the latest version of Sky Force?

  7. Hi Klaas,

    I'm very sorry for the late reply! This particular issue has been incredibly elusice, we are currently testing new .dll files to fix the crash. 

    If you are interested in participating in our Insider Program, please send an email to: support@rexgamestudios.com

    Thank you for your patience!

  8. We are very sorry to hear about the experience you are having.

    Please provide the following so we can further figure out what might be the cause:

    1.) Please provide screenshots of your scenery settings of your flight simulator

    2.) Please provide screenshots of your HDR and resolutions settings of Sky Force

    3.) Please list any 3rd party scenery you have installed

    4.) Please list if you are using any 3rd party aircraft which you may have installed

    5.) Please provide where you were flying, what scenery you had installed at the time, and if you were using a 3rd party aircraft at the time of the CTD.

    6.) Please provide what kind of weather conditions you were flying in.

    7.) Please provide a list of other 3rd party add-ons you have running in your simulator.  (ie. GSX, etc.)

  9. Hi Tom and Thomas,

    I am sorry for the late reply. We are still testing our replacement .dll files. Thank you for your patience!

    If you wish to join our Insider Program to test our .dll files, please send an email to: support@rexgamestudios.com

  10. Hi there,

    We appreciate your feedback! I will submit this to the rest of the team, I am in agreement with your suggestion here.

    We sent out that email because we found that many of our customers had not updated their products yet, so we wanted to urge them to do so!

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