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Galen Kingsley

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Everything posted by Galen Kingsley

  1. Hi Klaas, I'm very sorry for the late reply! This particular issue has been incredibly elusice, we are currently testing new .dll files to fix the crash. If you are interested in participating in our Insider Program, please send an email to: support@rexgamestudios.com Thank you for your patience!
  2. This item has been closed without a resolve or confirmation of resolve by the customer.
  3. This support topic is currently being handled via our support ticketing system. This topic is temporarily locked until the support ticket is resolved.
  4. Hi Tom and Thomas, I am sorry for the late reply. We are still testing our replacement .dll files. Thank you for your patience! If you wish to join our Insider Program to test our .dll files, please send an email to: support@rexgamestudios.com
  5. Hi there, We appreciate your feedback! I will submit this to the rest of the team, I am in agreement with your suggestion here. We sent out that email because we found that many of our customers had not updated their products yet, so we wanted to urge them to do so!
  6. Hi, Due to the nature of this topic, we ask that you send an email to our Tier 2 Technical Support Staff at support@rexgamestudios.com Please provide a link to this post in your email. Thank you for your patience as we try to help you resolve this.
  7. Hi, Due to the nature of this topic, we ask that you send an email to our Tier 2 Technical Support Staff at support@rexgamestudios.com Please provide a link to this post in your email. Thank you for your patience as we try to help you resolve this.
  8. This support topic is currently being handled via our support ticketing system. This topic is temporarily locked until the support ticket is resolved.
  9. Just to give you an update: we have been attempting to track this down, it has proven quite difficult. We are trying different .dll builds internally. Thank you for your patience.
  10. Just to give you all an update: we have been attempting to track this down, it has proven quite difficult. We are trying different .dll builds internally, including the one that has been sent to some of you. For those of you with the test .dll, please try uninstalling the radar from each individual aircraft, and also uninstall the WX Radar from the Control Panel. Then reinstall the radar, install it into your aircraft of choice, and before running the simulator replace the .dll files. Please see if that fixes the issue.
  11. Hi, Due to the nature of this topic, we ask that you send an email to our Tier 2 Technical Support Staff at support@rexgamestudios.com Please provide a link to this post in your email. Thank you for your patience as we try to help you resolve this.
  12. Hi there, Is this the only airport that this is occurring at? Also, what GPU are you using, and your Windows version? What do you have your frame rates set at in P3D? Lastly, could you post the airports_objects.bgl file in your Prepar3D v4\Scenery\Global\scenery folder?
  13. Thank you for your inquiry and I apologize for the late reply! Please try the following steps first: 1.) Make sure your UAC (User Account Control) is set to never notify. 2.) Make sure REX has inbound/outbound access via your firewall software. 3.) Make sure REX has exclusion rights within your Antivirus software. 4.) Make sure you right click the REX icon and select "Run As Administrator" Let me know how this goes.
  14. Hi Dane, We are currently working out a new .dll file to fix these issues. We are in the middle of testing it right now; however, the current version does fix the CTD for some users (including myself). That is what Naruto-kun (Jon Bleeker from MILVIZ) wanted to send you to try. We are not releasing it to the general public yet but we are seeing if it fixes certain users' issues.
  15. The past couple days we had hardware issues with our hosting company; those are now resolved, so historical weather should be working. However, now NOAA is suffering from issues so we cannot pull any new weather data from them; as the announcement in red at the top mentions, our latest data was from around 2AM MST (GMT -7) this morning.
  16. Hi, Could you post some screenshots of what you are seeing? Also if you could post your install log .txt files from the Worldwide Airports folder that would be great.
  17. @sirsteve Thank you for reporting back! @cstei255 Can you please try the solution above and report back?
  18. Hi Guido, What you can do is restore all your original textures and models, and then install the airport elements individually rather than in a theme. Also, if you are running Cirrus textures at 2048, turn those down to 1024. Those can be quite an impact on frames especially when paired with other add-ons.
  19. Hi Guido, Are you flying at 4K resolution? If so, I would not recommend texture settings any greater than 1024 for any individual texture options. I am not sure if you have already tried these particular lower resolutions. What other add-ons are you running at the same time?
  20. Hi Claudio, Are you receiving an error message when trying to install? We have discontinued selling REX for FS2004. However, support is still ongoing.
  21. Hi there, REX Essential is not compatible with P3D v4, only through P3D v3. I would recommend purchasing REX Sky Force, our latest weather and sky environment texture package, which is compatible with P3D v4. If you purchase Sky Force from the vendor you purchased REX Essential from, you will receive a discount.
  22. Hi, Due to the nature of this topic, we ask that you send an email to our Tier 2 Technical Support Staff at support@rexgamestudios.com Please provide a link to this post in your email. Thank you for your patience as we try to help you resolve this.
  23. Hi there, Those are not duplicate files...if you notice they are all in different folder paths. They correspond to the textures in each of the individual texture sets with all the different options (heavy/light wear, etc).
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