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Galen Kingsley

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Galen Kingsley last won the day on December 30 2018

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About Galen Kingsley

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    Support Specialist
  • Birthday May 29

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    Mesa, AZ
  • Interests
    Computer technology, engineering, trumpet performance, music tech

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  1. You're welcome, let us know if you need anything else!
  2. Hi there, I've seen this before...from what I can tell this is purely cosmetic. It should not affect any functionality in REX Sky Force.
  3. Hi Glenn, You most certainly do. Please send us an email with a link to this topic at: support@rexgamestudios.com
  4. Hi Wayne, Mutley's uses the same forum software we do so I can tell you how...go up to your profile name up in the top right, and click on Account Settings; in the left column you should see Signature.
  5. Hi there, Environment Force is designed to work hand-in-hand with Sky Force - it does not make it redundant.
  6. Hi there, REX Latitude has been fully discontinued; we are not maintaining the servers for it anymore. We split ways with the contracted developer who principally helped design/code the product, so we are no longer able to support it. I apologize for the inconvenience.
  7. Thank you Bob for the kind words! I know I've only been around for a shorter part of your time with REX, but it's always been a pleasure working with you.
  8. You are all very welcome! We want to do the best we can by you, our customers, and that will mean FREE updates for all our products for existing users!
  9. Hi Aaron, If you click on your previous order, you should have the download link there; if not, feel free to send an email to support@rexgamestudios.com and we'll get you squared away.
  10. Hi there, For any FSS discount inquiries, please send an email to: support@rexgamestudios.com Thank you!
  11. Hi Edmund, The reason why we haven't had a product since X-Plane 9 is because we could not get our products to work with the SDKs and resources provided, so we couldn't release a product for X-Plane that would have the same level of refinement that we achieve with the other sim platforms. However, X-Plane 11 changes that...and based on our conversations with Laminar at FSExpo last month, I think you will pleased to see what may result from that.
  12. Allow me to address some of the points that have been brought up here - I know I can't necessarily address everything, since I am catching up on this thread after not seeing it for a while. The update is indeed much later than we would have liked. Honestly one of the primary delays was the Sky Force TU2, which also took far longer than expected due to having to rewrite the program, etc. Not to mention, as discussed before, that every texture had to be redone individually for P3D v4 compatibility. I am aware, as of course are Reed and Tim, that we have not always met our deadlines. We try to be transparent about what's going on and why it's taking longer, but many of the technical obstacles are protected by NDA so we have to be cryptic sometimes. It's not because we don't care about you, but we have to honor our agreements and protect our trade secrets. I am sure most of you can understand this. This is not to say we have not made mistakes. Could we have handled things differently? Sure. We live and learn, and we'll own up to our errors. We are always trying to improve our development, testing, and customer support procedures so we can get you a better product and a better experience. And we are committed to continuing to improve those things. Lastly, about the product itself: the required fixes truly are minor in scope. The bulk of the development work is done (the textures work), and we are testing now not only with our beta team but the Insider Program as well. We're hoping this may be the final build, provided nothing else comes up.
  13. Hi and welcome to the forum. I'm sorry you are experiencing issues, however, please provide us with your order number for REX Essential Plus or REX Essential Plus Overdrive and where it was purchased. Place that within your signature so we may verify you. If you have any questions in why we ask this, please reference the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/ Once this has been completed and you are verified, a member of our team will assist you. Thank you in advance.
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