NEED HELP? PLEASE READ FIRST! 08/08/2017REQUIRED STEPS BEFORE POSTING FOR SUPPORT HELP
If you are having issues we ask that your review this document before you post within our support forum. This will help us to answer all questions/issues more effectively and rapidly.
BEFORE YOU DO ANYTHING!!!
PLEASE READ THE FOLLOWING BEFORE POSTING A SUPPORT TOPIC
To receive support and gain full access, you must become a VERIFIED member. In order to accomplish this, you must post your REX order number and where you purchased REX into the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/&page=1
You will not receive support until you are a VERIFIED member.
The verification topic is ONLY for verification purposes, so please don't add comments, support requests or reposts for verification, as they will be deleted immediately and without reply.
ALWAYS INCLUDE THE FOLLOWING INFORMATION BELOW, PLACED INTO YOUR SIGNATURE. (Only those with the following criteria will be supplied with support first.) Operating system and version (32bit or 64bit) RAM memory size Video card and memory size Overclocking? Total hard drive space Using REX in a network or not Which version of Flight Simulator installed (including service packs) Internet connection active or not Which antivirus software running Whether or not firewall running Whether or not you are utilizing FSUIPC If there are any error logs in the REX/ErrorLogs folder, make certain to include in your post Is UAC turned OFF in Windows Where is REX installed Where is FSX installed Do you start REX by RIGHT CLICKING the exe file and selecting RUN AS ADMIN EACH time? What is your RATE AT WHICH WEATHER CHANGES OVER TIME set to in FS? Did you use a flightplan from REX when experiencing the error(s)? Did you make changes to the CONFIGURATION screen or are ALL the settings stock? PLEASE READ THE MANUAL. (We have found many of the issues on the support forum can be answered if the user reads the manual. We ask that you PLEASE take a few moments to review the manual before contacting support. If the manual does not help you resolve your issue, feel welcomed to add a support topic.)
FULL VERSION INSTALLATION PROCEDURES
BE SURE YOU INSTALL THE FULL VERSION OF YOUR REX PRODUCT OUTSIDE OF THE PROGRAM FILES/PROGRAM FILES (X86) FOLDER. (If you do this you will not be required to install REX as administrator.)
IT IS RECOMMENDED THAT YOU HAVE FSX / FS2004 / OR PREPAR3D INSTALLED OUTSIDE OF YOUR PROGRAM FILES/PROGRAM FILES (X86) FOLDERS. (We have found on some newer operating systems that you may need to run REX and/or your flight simulator as Administrator to make things operate correctly. We strongly recommend you re-install your flight simulator software outside of the Program Files location.)
UPGRADE INSTALLATION PROCEDURES
PLEASE VERIFY YOU ARE INSTALLING THE PROPER UPGRADE BEFORE INSTALLING IT. (Please verify your current build by going to the ABOUT window in your REX product.)
WE RECOMMEND THAT IF YOU HAVE YOUR CURRENT VERSION OF REX INSTALLED IN THE PROGRAM FILES/PROGRAM FILES(X86) FOLDER THAT YOU UNINSTALL AND REINSTALL OUTSIDE OF THIS FOLDER PRIOR TO INSTALLING THE UPGRADE. (If you do this you will reduce the risk of potential issues. You will also not be required to run REX as administrator.)
PLEASE FOLLOW THE UPGRADE PROCEDURES TO THE MARK. (Over half of the support issues lately in the forums have been caused by user error in regards to installing incorrectly. This can be a major cause for failure if the upgrade is not follow specifically.)
MAKE SURE YOU HAVE TURNED OFF UAC (User Account Control) WITHIN YOUR OPERATING SYSTEM. (We have found this can prevent many REX processes from running properly.)
MAKE SURE YOUR REX PRODUCT HAS INBOUND/OUTBOUND RIGHTS IN YOUR FIREWALL SOFTWARE. (REX products require the internet to operate. It is possible some firewall software may prevent REX from communicating with the internet.)
MAKE SURE THAT REX HAS EXCLUSION RIGHTS IN YOUR ANTIVIRUS SOFTWARE. (Some REX products are required to run .bat functions to convert images. These .bat files can often be construed by Antivirus software as malicious. If REX has not been given exclusion rights, then REX will be prevented from operating properly.)
OVERCLOCKING YOUR SYSTEM. (We have often found that systems are overstressed by overclocking incorrectly. We have found that this can cause issues with REX operating properly with your flight simulator.)
MAKE SURE FILE BACKUP SOFTWARE IS NOT OPERATING WHILE YOU ARE USING REX. (We have found some backup file software can lock files and cause REX to fail while operating. Please be sure that process is not operating while you are using REX.)
MAKE SURE YOU HAVE SET THE SIMULATION FOLDER CORRECTLY. (This means that in some versions of REX you need to browse to the main folder where the main simulator executable is locations such as: fsx.exe.)
UNINSTALL / RE-INSTALL PROCEDURES
MAKE SURE YOU BACK UP YOUR TEXTURES BEFORE YOU UNINSTALL AND REINSTALL REX. (Some REX products backup your textures before they change them. These back files can be found under the parent folder of where the REX product is installed in the THEMES/BACKUP/INITIAL BACKUP folder.)
MAKE SURE YOU CREATE A CONFIGURATION SETTINGS BACKUP ACCOUNT BEFORE YOU UNINSTALL. (Some REX products offer the ability to back up your configuration settings. If you have already created an account, you do not need to create another one OR you may lose access to some of your profiles.)
AFTER UNINSTALLING REX PLEASE RUN CCLEANER TO CORRECT ANY REGISTRY ITEMS. (Just like your hard drive, your registry can become fragmented. We strongly recommend CCLEANER to correct any registry issues you may have. Registry issues can cause software to not operate properly.)
MAKE SURE THAT YOU RUN A SYSTEM DEFRAG AFTER YOU RE-INSTALL REX. (Because some REX products are so large, it can cause your hard drive to become fragmented. We strongly recommend that your immediately run a system defrag after you re-install.)
NEVER PIGGYBACK ON OTHER SUPPORT TOPICS. (If you do your post will be removed. Piggybacking makes it extremely difficult to give support to the original poster.)
DO NOT KEEP BUMPING YOUR POST SO THAT YOUR POST IS AHEAD OF EVERYONE ELSE. (If you do this you will be immediately banned. Our team is dedicated to answering everyone within a timely manner.)
ONLY INCLUDE ITEMS FOR SUPPORT AND NOT PERSONAL OPINIONS OR SUGGESTIONS. (Your thoughts and suggestions ARE IMPORTANT TO US. However, we have an area for personal opinions and suggestions. This inhibits us to getting to you and others effectively. Support items that include suggestions and opinions will be removed.)
PLEASE ALLOW 12 TO 24 HOURS BEFORE A TECHNICAL SPECIALIST RESPONDS TO YOUR TOPIC.
PLEASE DO NOT CALL THE REX GAME STUDIOS 800 # FOR SUPPORT. (Our company phone # is NOT a support hotline and not to be used for support.)
PLEASE DO NOT USE PMâ€™S FOR SUPPORT. (If you use our PMâ€™s for support you will be told to use the support forum.)
PLEASE BE SPECIFIC AND PRECISE ABOUT YOUR SUPPORT ITEM. (Although we understand details about a problem might be necessary at times, we ask that you try to keep it as specific as possible and not wordy. This is to your benefit in that we can promptly get to the issue.)
IF ASKED TO EMAIL US DIRECTLY, PLEASE PROVIDE A LINK TO THE ORIGINAL SUPPORT TOPIC IN THE EMAIL. (This allows us to keep the topic updated with activity and to go back and resolve an issue.)
ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOMER WITHIN 2 DAYS WILL BE AUTOMATICALLY SET TO PENDING.
ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOM WITHIN 10 DAYS WILL BE AUTOMATICALLY SET TO RESOLVED AND CLOSED. (If for some reason you are not able to respond to our post within the allotted time, please PM us with a link of the post and we will re-open it.)
BEFORE YOU ASK FOR SUPPORT WE ASK THAT YOU FIRST READ/REVIEW THE USER MANUAL. (Many of the support items asked in our forum can be easily answered by a simple review of the manual. If you ask a question in support that we know can be answered within the manual, do not be surprise OR offended if we direct you back to the manual.)
WEATHER RELATED QUESTIONS MUST BE SUPPORTED WITH METAR DATA WITH DATE/TIME/LOCATION (ICAO). (It is impossible to answer weather related questions without the details. With the date, time, and location we can review our database to see what was being provided.)
REMEMBER THIS IS A SIMULATOR AND NOT REAL LIFE. (There are MANY factors that could affect what you see within your flight simming experience that are out of our control. We are dependent upon 3rdparties to provide weather data. That data can sometimes be delayed or late. We have no control these other operations. Complaints about this will be immediately removed.)
PREPAR3D V4 – REX PRODUCT UPDATE: 8/16/2017 08/16/2017PREPAR3D V4 – REX PRODUCT UPDATE: 8/16/2017 The following is the latest progress summary of all products being updated to support Lockheed Martin’s Prepar3D v4. NOTE: Estimated release dates are subject to change so do not take these dates as firm dates. PRODUCT STATUS ESTIMATED RELEASE DATE REX SOFT CLOUDS STATUS: DEPLOYED Released to public. You may download the full updated version from the store you purchased REX Soft Clouds OR Download the latest hotfix: https://www.realenvironmentxtreme.com/forums/index.php?/topic/45290-rex-soft-clouds-service-pack-3-hotfix-5/ RELEASED REX TEXTURE DIRECT STATUS: DEPLOYED Released to public. You may download the full updated version from the store you purchased REX Texture Direct. OR Download the Service Pack: https://www.realenvironmentxtreme.com/forums/index.php?/topic/45487-rex-4-texture-direct-enhanced-edition-upgrade/ RELEASED REX TEXTURE DIRECT W/SOFT CLOUDS STATUS: DEBUG PHASE Currently in final beta testing phase. TUESDAY, AUGUST 22, 2017 REX SOFT CLOUD INTEGRATION STATUS: DEBUG PHASE Currently in final beta testing phase. TUESDAY, AUGUST 22, 2017 WX ADVANTAGE RADAR STATUS: DEVELOPMENT Awaiting final DLL’s and updated Gauge Management Tool THURSDAY, AUGUST 24, 2017 REX WORLDWIDE AIRPORTS HD STATUS: DEVELOPMENT Code complete. Texture updates required TBD REX 4 WEATHER ARCHITECT STATUS: ON HOLD Code needs to be added to read locations for P3Dv4. Code needed for implementation of 64bit Simconnect. ON HOLD REX ESSENTIALS + OVERDRIVE STATUS: ON HOLD Code needed to read locations of P3Dv4. Code needed for major over-haul to support 64bit. Textures needed to be reviewed for support new lighting structure within P3Dv4.. ON HOLD
Hello Vik! The J41 is certainly worth all its money - and no need to be afraid of the manuals - take Your time and You will see: Once You are into it, it will become certainly most rewarding! I experienced the same with PMDG's wonderful 737 NGX in the beginning. But by now i will never ever want to miss it any more! Sure: The learning-curve was a rather tough one too - but HEY! It is a sim and it was great fun also! So: Enjoy it all! By the way: The B200-link You mentioned here is pointing to the "old" version of Flight1's B200 - But (!): There is a new one to be released from Flight 1 on its way - and this "new and yet to be released version" is the one i was referring to! Just in case You may want to have a look at it also, once it's available then. Happy flying, Christoph P.S.: A great video here Lukas!
Well then Vik - ... get Youreselve the J41 for now and the Dash 8 by Majestic - what about that? I don't think You will be dissapointed! Why? Because although i hope it to be released soon, who can really tell for certain when the Dash 8 will be released exactly ... And indeed - and as pointed out - the Twin Otter is certainly no fast flyer, so i fully understand that it doesn't fit for what You are looking forward to at the moment! Just thought it to be worth mentioned as well! Concerning the Fligh1 B200, well: One last note here from my side concerning it: I would not judge it by how the ATR 72 looks nowadays, simply due to the fact that the F1 ATR is also quite some years old by now - but(!) as far as i know, it was a great add-on back then when it was released - also graphicswise - and still has some nice system-features! So i think You can be quite certain, that Flight1's B200 will most likely become an Add-On certainly worth keeping an eye on: Systems- and graphicwise! Looking forward for what plane You will finally purchase - maybe show some screenies with it here then ! Happy flyings, Christoph
Hi Vik! ... HA! i can fully understand that "ctrl+e kick-start-issue" so to speak ... - i - and i guess all of us here certainly use this "shortcut" from time to time too And i understand Your reasons, why the Duke does not fit for what You are searching for. I do not know anything about samdimdesign so i can't say anything about them. ... but if a Dash-8 might be some option for You, maybe have a look at this one here - not yet released, but on its way! And it will most certainly be a very, very great Dash 8 add-on! http://www.facebook.com/pages/Majestic-Software-Dash-8-Q400/249628718485404 http://www.majesticsoftware.com/c/portal_public/layout?p_l_id=1.2&p_p_id=54 What also came into my mind was - although much slower than the J41 or B200 and also no real "high-flyer" either - but certainly very nicely modelled too and an add-on which i dare to say many simmers (including myself) are eagerly looking forward to - the new Version of the Aerosoft Twin Otter! It is not yet released either, but looks most promising: http://forum.aerosoft.com/index.php?/topic/52170-twin-otter-x-extended/ And - before i forget: Flight1 is also developing a Beechcraft King Air B200 - have a look at: http://www.simforums.com/forums/forums.html and scroll down there a bit to the "Flight1 Licensed Product Forums". You will have to sign up to their forums and lock in. As soon as You have done so, You can read through all the threads concerning the B200 there too. I guess that this B200 will offer very nice graphics as well as fine systems, once it will be available! Cheers, Christoph
Hello Vik! ... if You want some really well modelled systems then the J41 is certainly the way to go! If You want to find out a bit what You can expect from it, maybe have a look at the manual (available for free at the PMDG-site via download here: http://www.precision...loads/docs.html ... be advised though: You will receive some 500+ pages PDF files to read into including a 90+ pages PDF, which will introduce You to this fine add-on! Really interesting to dig into it, but sure: It will take time!) Carenado on the other hand certainly offers a lot and is most superb when it comes down to textures - no doubt about that! And as a matter of fact: By keeping in mind that the J41 add-on is also already some years old, Carenado's B200 will certainly outrun the J41 texture-wise... but then again: System-wise the J41 will most likely be the better way to go. You may ask, why i reply here at all although i currently neither have one of these planes in my hangar: Simple answer: I also think about purchasing either way both or one of them! So i am very thankful for the poll You have started here. I just may have it a bit easier to decide because i am very happy with my PMDG 737 for FSX, which is keeping me busy enough and because i am very much looking forward to some adequately modelled P3D add-ons, which Carenado's B200 is. But by the end of the day, i think i will purchase both anyways .- the J41 for FSX and the B200 for P3D Nevertheless - maybe really have a look at the manuals from PMDG mentioned here - if You should not have done so anyways - and maybe someone will post some "compare-screenies" here too, so You can make the best choice for You then! I don't think that Online-Validation is required for the J41, but I cannot tell for sure! Maybe someone else could answer this too? Cheers, Christoph P.S.: I did not vote for one of them here - ... yet! P.P.S.: Have You maybe also considered to take a look at the Real Air Duke? I think this would be under the catagory "other" here in the poll - but i thought it to be an alternative add-on really worth to be mentioned here - "Other" though! It's certainly a bit different type of plane, but certainly offers a great compromise between system-depths and texture-quality. That's why i mentioned it here! ... and for me personally it is one of the greatest twin-engine GA add-on planes in my hangar.
Great to read that it works for You Iain! Enjoy it all and happy flying! Hello Andy! I don't think there is any need to be that pessimistic or so. It will certainly not take until next year to get it all running properly - just a few more days maybe. I mean - and just my 2 cents here - because i also did not manage to download it all yet: I am not really worried! Why should i? Fact is: The REX team has proven to be kind and most helpful and its support was and is always great! ... - sure some answers may need to wait currently due to all the rush, but overall the REX-support here works very, very good! The current situation is far from perfect by now and i am quite sure that all at the REX team are totally aware of that and think so too - and yet: Such a - rather large - amount of data downloaded all at once simply causes some kind of "breakdown", delays and troubles or so, which are hard to be foreseen or predictable in advance. So why not just enjoy the current version of REX-Ess, and re-try all the downloading in a couple of days...- at least this is what i do for now and i am very confident, that all will work noticable better again soon! We are working on getting the fixed files up to you all. Moving around 4.5 gigs is difficult especially since everything is so hammered. We appreciate your patience. +1 indeed: Thank You very much for all the hard work!
This is SUPER AMAZING! WOW! As soon as i have REX+ and OD running I will be heading there when its all available! SUPER! :o Thank You very much for showing these news here! Cheers, Christoph
You can also try to update Your entire Magnetic Variation Data within FSX. That may also help a little bit - at least i assume that this is the case from what i have read at Avsim and other flightsim-related websites concerning this issue... but as i have not tried it out, i can't proof it personally. Nevertheless: If You want to take look at it for Youself: Here is a link to a website where You can find some updates for Magnetic Variations: http://aero.sors.fr/navaids.html For further information i think it's good to also browse - as just mentioned - Avsim or other FS-sites!
... just minutes ago I mentioned here: http://www.realenvironmentxtreme.com/forums/index.php?/topic/18358-amazing-REX-essential/ that I will wait for the OD package... but now I am not that certain anymore... Okay folks - enough is enough - gonna get me Essentials now as soon as I have some time that is needed for all the install-process. But You just convinced me to no longer wait... Sometimes some things just happen faster than expected or so Anyway: Seems as I'm gonna be Essentialised now far sooner than later!... :D
Great comment here Dana! ... That sounds really promising! I truly enjoy all these many and great screenshots I have seen so far featuring REX Essentials, but I just wait for the "OD-package", before I download and install this geat looking Essentialised version of REX! ... and then - YIPIEEEE! ... back to the skies again!
Hi Dolf! Super Great that all is back and working nicely again with Your system! Thats real good news!!!!!!! And concerning tweaks: I am not a big “tweaker”, but I would highly recommend You to simply add the line HIGHMEMFIX=1 at the [GRAPHICS] section of Your fsx.cfg. This little line helps preventing the appearance of “skeleton airplanes” in FSX especially when You fly during dusk or dawn! Since I use this little tweak I never experienced any “disappearing airplanes” in FSX anymore! I do not have any other tweaks in my fsx.cfg, so I can not say something about any others. I also have TEXTURE_MAX_LOAD set to 4096, but while I highly recommend the mentioned “HIGHMEMFIX=1" tweak, rising Your TEX-MAX-LOAD up to 4096 is a personal decision and not a “must have” so to say and at least as far as i have experienced! I use GEX for Europe and the US and Canada - … and honestly said: When there is no other scenery-add on around: I am real quite happy with it! Although this is only my very personal opinion i think GEX noticeable improved the way i am experiencing FSX! But sure: There are lot’s of regional scenery packages available that are certainly better then GEX. But for it's large scale it's really okay! But sure: FTX/ORBX … that's for sure a total different league as we know! I am sure that almost everyone who owns some FTX/ORBX areas is more than convinced about their great and outstanding quality! As far as I remember there have been some great screenshots from Yours around, where You have been flying over some ORBX areas – so I think You like them as well! So to sum it all up: For the US and Canada i can personally say: Although i mainly or even exclusively fly above FTX/ORBX regions there (and Tongass Fjords), i am most happy to at least have GEX US/Canada below me, whenever i leave these areas then - especially in conjunction with UTX then! The same goes out for Europe - especially when keeping in mind that there are no ORBX sceneries available for the EU - ...yet! Hope that helps a little. And for now: Happy flying again Dolf, Christoph