• Announcements

    • rstough

      NEED HELP? PLEASE READ FIRST!   08/08/2017

      REQUIRED STEPS BEFORE POSTING FOR SUPPORT HELP

      If you are having issues we ask that your review this document before you post within our support forum. This will help us to answer all questions/issues more effectively and rapidly.

      BEFORE YOU DO ANYTHING!!!

      PLEASE READ THE FOLLOWING BEFORE POSTING A SUPPORT TOPIC

      To receive support and gain full access, you must become a VERIFIED member. In order to accomplish this, you must post your REX order number and where you purchased REX into the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/&page=1

      You will not receive support until you are a VERIFIED member.

      The verification topic is ONLY for verification purposes, so please don't add comments, support requests or reposts for verification, as they will be deleted immediately and without reply.


      ALWAYS INCLUDE THE FOLLOWING INFORMATION BELOW, PLACED INTO YOUR SIGNATURE. (Only those with the following criteria will be supplied with support first.) Operating system and version (32bit or 64bit) RAM memory size Video card and memory size Overclocking? Total hard drive space Using REX in a network or not Which version of Flight Simulator installed (including service packs) Internet connection active or not Which antivirus software running Whether or not firewall running Whether or not you are utilizing FSUIPC If there are any error logs in the REX/ErrorLogs folder, make certain to include in your post Is UAC turned OFF in Windows Where is REX installed Where is FSX installed Do you start REX by RIGHT CLICKING the exe file and selecting RUN AS ADMIN EACH time? What is your RATE AT WHICH WEATHER CHANGES OVER TIME set to in FS? Did you use a flightplan from REX when experiencing the error(s)? Did you make changes to the CONFIGURATION screen or are ALL the settings stock?   PLEASE READ THE MANUAL. (We have found many of the issues on the support forum can be answered if the user reads the manual. We ask that you PLEASE take a few moments to review the manual before contacting support. If the manual does not help you resolve your issue, feel welcomed to add a support topic.)

      FULL VERSION INSTALLATION PROCEDURES

      BE SURE YOU INSTALL THE FULL VERSION OF YOUR REX PRODUCT OUTSIDE OF THE PROGRAM FILES/PROGRAM FILES (X86) FOLDER. (If you do this you will not be required to install REX as administrator.)

      IT IS RECOMMENDED THAT YOU HAVE FSX / FS2004 / OR PREPAR3D INSTALLED OUTSIDE OF YOUR PROGRAM FILES/PROGRAM FILES (X86) FOLDERS. (We have found on some newer operating systems that you may need to run REX and/or your flight simulator as Administrator to make things operate correctly. We strongly recommend you re-install your flight simulator software outside of the Program Files location.)

      UPGRADE INSTALLATION PROCEDURES

      PLEASE VERIFY YOU ARE INSTALLING THE PROPER UPGRADE BEFORE INSTALLING IT. (Please verify your current build by going to the ABOUT window in your REX product.)

      WE RECOMMEND THAT IF YOU HAVE YOUR CURRENT VERSION OF REX INSTALLED IN THE PROGRAM FILES/PROGRAM FILES(X86) FOLDER THAT YOU UNINSTALL AND REINSTALL OUTSIDE OF THIS FOLDER PRIOR TO INSTALLING THE UPGRADE. (If you do this you will reduce the risk of potential issues. You will also not be required to run REX as administrator.)

      PLEASE FOLLOW THE UPGRADE PROCEDURES TO THE MARK. (Over half of the support issues lately in the forums have been caused by user error in regards to installing incorrectly. This can be a major cause for failure if the upgrade is not follow specifically.)

      OPERATIONS PROCEDURES

      MAKE SURE YOU HAVE TURNED OFF UAC (User Account Control) WITHIN YOUR OPERATING SYSTEM. (We have found this can prevent many REX processes from running properly.)

      MAKE SURE YOUR REX PRODUCT HAS INBOUND/OUTBOUND RIGHTS IN YOUR FIREWALL SOFTWARE. (REX products require the internet to operate. It is possible some firewall software may prevent REX from communicating with the internet.)

      MAKE SURE THAT REX HAS EXCLUSION RIGHTS IN YOUR ANTIVIRUS SOFTWARE. (Some REX products are required to run .bat functions to convert images. These .bat files can often be construed by Antivirus software as malicious. If REX has not been given exclusion rights, then REX will be prevented from operating properly.)

      OVERCLOCKING YOUR SYSTEM. (We have often found that systems are overstressed by overclocking incorrectly. We have found that this can cause issues with REX operating properly with your flight simulator.)

      MAKE SURE FILE BACKUP SOFTWARE IS NOT OPERATING WHILE YOU ARE USING REX. (We have found some backup file software can lock files and cause REX to fail while operating. Please be sure that process is not operating while you are using REX.)

      MAKE SURE YOU HAVE SET THE SIMULATION FOLDER CORRECTLY. (This means that in some versions of REX you need to browse to the main folder where the main simulator executable is locations such as: fsx.exe.)

      UNINSTALL / RE-INSTALL PROCEDURES

      MAKE SURE YOU BACK UP YOUR TEXTURES BEFORE YOU UNINSTALL AND REINSTALL REX. (Some REX products backup your textures before they change them. These back files can be found under the parent folder of where the REX product is installed in the THEMES/BACKUP/INITIAL BACKUP folder.)

      MAKE SURE YOU CREATE A CONFIGURATION SETTINGS BACKUP ACCOUNT BEFORE YOU UNINSTALL. (Some REX products offer the ability to back up your configuration settings. If you have already created an account, you do not need to create another one OR you may lose access to some of your profiles.)

      AFTER UNINSTALLING REX PLEASE RUN CCLEANER TO CORRECT ANY REGISTRY ITEMS. (Just like your hard drive, your registry can become fragmented. We strongly recommend CCLEANER to correct any registry issues you may have. Registry issues can cause software to not operate properly.)

      MAKE SURE THAT YOU RUN A SYSTEM DEFRAG AFTER YOU RE-INSTALL REX. (Because some REX products are so large, it can cause your hard drive to become fragmented. We strongly recommend that your immediately run a system defrag after you re-install.)

      NEVER PIGGYBACK ON OTHER SUPPORT TOPICS. (If you do your post will be removed. Piggybacking makes it extremely difficult to give support to the original poster.)

      DO NOT KEEP BUMPING YOUR POST SO THAT YOUR POST IS AHEAD OF EVERYONE ELSE. (If you do this you will be immediately banned. Our team is dedicated to answering everyone within a timely manner.)

      ONLY INCLUDE ITEMS FOR SUPPORT AND NOT PERSONAL OPINIONS OR SUGGESTIONS. (Your thoughts and suggestions ARE IMPORTANT TO US. However, we have an area for personal opinions and suggestions. This inhibits us to getting to you and others effectively. Support items that include suggestions and opinions will be removed.)

      PLEASE ALLOW 12 TO 24 HOURS BEFORE A TECHNICAL SPECIALIST RESPONDS TO YOUR TOPIC.

      PLEASE DO NOT CALL THE REX GAME STUDIOS 800 # FOR SUPPORT. (Our company phone # is NOT a support hotline and not to be used for support.)

      PLEASE DO NOT USE PM’S FOR SUPPORT. (If you use our PM’s for support you will be told to use the support forum.)

      PLEASE BE SPECIFIC AND PRECISE ABOUT YOUR SUPPORT ITEM. (Although we understand details about a problem might be necessary at times, we ask that you try to keep it as specific as possible and not wordy. This is to your benefit in that we can promptly get to the issue.)

      IF ASKED TO EMAIL US DIRECTLY, PLEASE PROVIDE A LINK TO THE ORIGINAL SUPPORT TOPIC IN THE EMAIL. (This allows us to keep the topic updated with activity and to go back and resolve an issue.)

      ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOMER WITHIN 2 DAYS WILL BE AUTOMATICALLY SET TO PENDING.

      ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOM WITHIN 10 DAYS WILL BE AUTOMATICALLY SET TO RESOLVED AND CLOSED. (If for some reason you are not able to respond to our post within the allotted time, please PM us with a link of the post and we will re-open it.)

      BEFORE YOU ASK FOR SUPPORT WE ASK THAT YOU FIRST READ/REVIEW THE USER MANUAL. (Many of the support items asked in our forum can be easily answered by a simple review of the manual. If you ask a question in support that we know can be answered within the manual, do not be surprise OR offended if we direct you back to the manual.)

      WEATHER RELATED QUESTIONS MUST BE SUPPORTED WITH METAR DATA WITH DATE/TIME/LOCATION (ICAO). (It is impossible to answer weather related questions without the details. With the date, time, and location we can review our database to see what was being provided.)

      REMEMBER THIS IS A SIMULATOR AND NOT REAL LIFE. (There are MANY factors that could affect what you see within your flight simming experience that are out of our control. We are dependent upon 3rdparties to provide weather data. That data can sometimes be delayed or late. We have no control these other operations. Complaints about this will be immediately removed.)
    • rstough

      PREPAR3D V4 – REX PRODUCT UPDATE: 8/16/2017   08/16/2017

      PREPAR3D V4 – REX PRODUCT UPDATE: 8/16/2017 The following is the latest progress summary of all products being updated to support Lockheed Martin’s Prepar3D v4. NOTE: Estimated release dates are subject to change so do not take these dates as firm dates. PRODUCT STATUS ESTIMATED RELEASE DATE REX SOFT CLOUDS STATUS: DEPLOYED   Released to public.  You may download the full updated version from the store you purchased REX Soft Clouds   OR   Download the latest hotfix:   https://www.realenvironmentxtreme.com/forums/index.php?/topic/45290-rex-soft-clouds-service-pack-3-hotfix-5/   RELEASED REX TEXTURE DIRECT       STATUS: DEPLOYED   Released to public. You may download the full updated version from the store you purchased REX Texture Direct.   OR   Download the Service Pack:   https://www.realenvironmentxtreme.com/forums/index.php?/topic/45487-rex-4-texture-direct-enhanced-edition-upgrade/     RELEASED REX TEXTURE DIRECT W/SOFT CLOUDS STATUS: DEBUG PHASE   Currently in final beta testing phase.   TUESDAY, AUGUST 22, 2017 REX SOFT CLOUD INTEGRATION STATUS: DEBUG PHASE   Currently in final beta testing phase.   TUESDAY, AUGUST 22, 2017 WX ADVANTAGE RADAR STATUS: DEVELOPMENT   Awaiting final DLL’s and updated Gauge Management Tool   THURSDAY, AUGUST 24, 2017 REX WORLDWIDE AIRPORTS HD STATUS: DEVELOPMENT   Code complete. Texture updates required   TBD REX 4 WEATHER ARCHITECT STATUS: ON HOLD   Code needs to be added to read locations for P3Dv4.  Code needed for implementation of 64bit Simconnect.   ON HOLD REX ESSENTIALS + OVERDRIVE STATUS: ON HOLD   Code needed to read locations of P3Dv4.  Code needed for major over-haul to support 64bit.  Textures needed to be reviewed for support new lighting structure within P3Dv4..   ON HOLD  

djMot

Verified Members
  • Content count

    1,374
  • Joined

  • Last visited

Community Reputation

3 Neutral

About djMot

  • Rank
    Advanced Member
  • Birthday 12/24/1957

Contact Methods

  • Website URL
    http://www.girlsrockradio.com

Profile Information

  • Gender
    Male
  • Location
    C29/KMSN
  1. Hi Guys. Could I get verified, please. Thanks for all the continuing goodness. You guys rock!
  2. What is that, like maybe a Hayes SmartModem II ?
  3. Minor point, but don't use Artic Silver. Use OCZ Freeze. Silver has metal in it and is said to have to be re-done periodically. Neither is the case with OCZ Freeze. Better thermal transfer, safer, and no do-overs. I'm an intel fan, too, and also curious on the Xeon choice, although your argument isn't too left field. Be sure you get a motherboard that supports ECC memory and can be overclocked if you want best performance.
  4. Yes, BUT - and sorry to ammend your answer, Tim, because you 'da man! - there is NO X-Plane 10 version of REXPlane. If you have X-Plane 9, you've got REX for that, but NOT X-Plane 10. I still hold out hope that you guys at REX will be able to get in there and clean up the cloud mess in XP10. The new XP10 clouds aren't bad but the new Wx engine in XP10 is an extreme frame killer!
  5. I got "The page you are looking for is temporarily unavailable. Please try again later."
  6. RESOLVED

    You make a good point, Kees. I've never been big on constraint. It's highly overrated any way. Any yet, I'm at a loss as to how to re-install all this REX goodness, so I think I'm just going to have to barf my way through a few flights with default FSX skies till Essential comes along. Now where did I put that barf bag?
  7. Nice build! I agree about EVGA. I had to return my GTX285FTW when it failed very early on, if not right out of the box. Went with MSI when I got my 2GB GTX560TX-Ti. Very happy with it and I'll continue to watch MSI as a possible preferred vendor. I only went through one RMA cycle with EVGA, and they were nice enough about it, just don't really think it should have happened in the first place.
  8. OMG! Absolutely BRILLIANT. 2012 FSX Emmy Award Winner! 15 minutes too long? I could have watched an hour of that - and if you film it, I'll watch it.
  9. RESOLVED

    I installed it. i LIKE it! ...and for those of you paying any attention to me (and I mean, why wold you, right? lol) that also means I have FSX installed again. clean and mean. not even REX yet (not till essential comes out.)
  10. Thankfully not my ass.

  11. You'd think that after over 2 years they'd have something to talk about !!!
  12. I'm really enjoying this series from Jason Schappert at MzeroA: http://m0a.com/31dayspc/ "Because a good pilot is always learning."
  13. Once they release the newest edition of the World Editor, I think you'll see an exsplosion of airports.
  14. Just had to share this one with you guys. First time out with the B-52. Didn't really expect things to go all that well, but thought it might be worth it for the photo op. It went way better than I planned, though, as I actually pretty much nailed the landing. This is approach to Bismark, ND on arrival from Minot AFB to the north - a common haunt for these beauties. Oh, and my new video card is here! An MSI N560GTX-Ti Twin Frozr II 2GD5 (2GB video RAM - woo frickin' hoo!) Putting her in tomorrow. These pics here are with my EVGA GTX285FTW.
  15. I can't find it anywhere, dammit. Who was it that posted, or where can I find that FSX video that has the cool music mashup? I think it was Queen and AC/DC. Who remembers that?