NEED HELP? PLEASE READ FIRST! 08/08/2017REQUIRED STEPS BEFORE POSTING FOR SUPPORT HELP
If you are having issues we ask that your review this document before you post within our support forum. This will help us to answer all questions/issues more effectively and rapidly.
BEFORE YOU DO ANYTHING!!!
PLEASE READ THE FOLLOWING BEFORE POSTING A SUPPORT TOPIC
To receive support and gain full access, you must become a VERIFIED member. In order to accomplish this, you must post your REX order number and where you purchased REX into the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/&page=1
You will not receive support until you are a VERIFIED member.
The verification topic is ONLY for verification purposes, so please don't add comments, support requests or reposts for verification, as they will be deleted immediately and without reply.
ALWAYS INCLUDE THE FOLLOWING INFORMATION BELOW, PLACED INTO YOUR SIGNATURE. (Only those with the following criteria will be supplied with support first.) Operating system and version (32bit or 64bit) RAM memory size Video card and memory size Overclocking? Total hard drive space Using REX in a network or not Which version of Flight Simulator installed (including service packs) Internet connection active or not Which antivirus software running Whether or not firewall running Whether or not you are utilizing FSUIPC If there are any error logs in the REX/ErrorLogs folder, make certain to include in your post Is UAC turned OFF in Windows Where is REX installed Where is FSX installed Do you start REX by RIGHT CLICKING the exe file and selecting RUN AS ADMIN EACH time? What is your RATE AT WHICH WEATHER CHANGES OVER TIME set to in FS? Did you use a flightplan from REX when experiencing the error(s)? Did you make changes to the CONFIGURATION screen or are ALL the settings stock? PLEASE READ THE MANUAL. (We have found many of the issues on the support forum can be answered if the user reads the manual. We ask that you PLEASE take a few moments to review the manual before contacting support. If the manual does not help you resolve your issue, feel welcomed to add a support topic.)
FULL VERSION INSTALLATION PROCEDURES
BE SURE YOU INSTALL THE FULL VERSION OF YOUR REX PRODUCT OUTSIDE OF THE PROGRAM FILES/PROGRAM FILES (X86) FOLDER. (If you do this you will not be required to install REX as administrator.)
IT IS RECOMMENDED THAT YOU HAVE FSX / FS2004 / OR PREPAR3D INSTALLED OUTSIDE OF YOUR PROGRAM FILES/PROGRAM FILES (X86) FOLDERS. (We have found on some newer operating systems that you may need to run REX and/or your flight simulator as Administrator to make things operate correctly. We strongly recommend you re-install your flight simulator software outside of the Program Files location.)
UPGRADE INSTALLATION PROCEDURES
PLEASE VERIFY YOU ARE INSTALLING THE PROPER UPGRADE BEFORE INSTALLING IT. (Please verify your current build by going to the ABOUT window in your REX product.)
WE RECOMMEND THAT IF YOU HAVE YOUR CURRENT VERSION OF REX INSTALLED IN THE PROGRAM FILES/PROGRAM FILES(X86) FOLDER THAT YOU UNINSTALL AND REINSTALL OUTSIDE OF THIS FOLDER PRIOR TO INSTALLING THE UPGRADE. (If you do this you will reduce the risk of potential issues. You will also not be required to run REX as administrator.)
PLEASE FOLLOW THE UPGRADE PROCEDURES TO THE MARK. (Over half of the support issues lately in the forums have been caused by user error in regards to installing incorrectly. This can be a major cause for failure if the upgrade is not follow specifically.)
MAKE SURE YOU HAVE TURNED OFF UAC (User Account Control) WITHIN YOUR OPERATING SYSTEM. (We have found this can prevent many REX processes from running properly.)
MAKE SURE YOUR REX PRODUCT HAS INBOUND/OUTBOUND RIGHTS IN YOUR FIREWALL SOFTWARE. (REX products require the internet to operate. It is possible some firewall software may prevent REX from communicating with the internet.)
MAKE SURE THAT REX HAS EXCLUSION RIGHTS IN YOUR ANTIVIRUS SOFTWARE. (Some REX products are required to run .bat functions to convert images. These .bat files can often be construed by Antivirus software as malicious. If REX has not been given exclusion rights, then REX will be prevented from operating properly.)
OVERCLOCKING YOUR SYSTEM. (We have often found that systems are overstressed by overclocking incorrectly. We have found that this can cause issues with REX operating properly with your flight simulator.)
MAKE SURE FILE BACKUP SOFTWARE IS NOT OPERATING WHILE YOU ARE USING REX. (We have found some backup file software can lock files and cause REX to fail while operating. Please be sure that process is not operating while you are using REX.)
MAKE SURE YOU HAVE SET THE SIMULATION FOLDER CORRECTLY. (This means that in some versions of REX you need to browse to the main folder where the main simulator executable is locations such as: fsx.exe.)
UNINSTALL / RE-INSTALL PROCEDURES
MAKE SURE YOU BACK UP YOUR TEXTURES BEFORE YOU UNINSTALL AND REINSTALL REX. (Some REX products backup your textures before they change them. These back files can be found under the parent folder of where the REX product is installed in the THEMES/BACKUP/INITIAL BACKUP folder.)
MAKE SURE YOU CREATE A CONFIGURATION SETTINGS BACKUP ACCOUNT BEFORE YOU UNINSTALL. (Some REX products offer the ability to back up your configuration settings. If you have already created an account, you do not need to create another one OR you may lose access to some of your profiles.)
AFTER UNINSTALLING REX PLEASE RUN CCLEANER TO CORRECT ANY REGISTRY ITEMS. (Just like your hard drive, your registry can become fragmented. We strongly recommend CCLEANER to correct any registry issues you may have. Registry issues can cause software to not operate properly.)
MAKE SURE THAT YOU RUN A SYSTEM DEFRAG AFTER YOU RE-INSTALL REX. (Because some REX products are so large, it can cause your hard drive to become fragmented. We strongly recommend that your immediately run a system defrag after you re-install.)
NEVER PIGGYBACK ON OTHER SUPPORT TOPICS. (If you do your post will be removed. Piggybacking makes it extremely difficult to give support to the original poster.)
DO NOT KEEP BUMPING YOUR POST SO THAT YOUR POST IS AHEAD OF EVERYONE ELSE. (If you do this you will be immediately banned. Our team is dedicated to answering everyone within a timely manner.)
ONLY INCLUDE ITEMS FOR SUPPORT AND NOT PERSONAL OPINIONS OR SUGGESTIONS. (Your thoughts and suggestions ARE IMPORTANT TO US. However, we have an area for personal opinions and suggestions. This inhibits us to getting to you and others effectively. Support items that include suggestions and opinions will be removed.)
PLEASE ALLOW 12 TO 24 HOURS BEFORE A TECHNICAL SPECIALIST RESPONDS TO YOUR TOPIC.
PLEASE DO NOT CALL THE REX GAME STUDIOS 800 # FOR SUPPORT. (Our company phone # is NOT a support hotline and not to be used for support.)
PLEASE DO NOT USE PMâ€™S FOR SUPPORT. (If you use our PMâ€™s for support you will be told to use the support forum.)
PLEASE BE SPECIFIC AND PRECISE ABOUT YOUR SUPPORT ITEM. (Although we understand details about a problem might be necessary at times, we ask that you try to keep it as specific as possible and not wordy. This is to your benefit in that we can promptly get to the issue.)
IF ASKED TO EMAIL US DIRECTLY, PLEASE PROVIDE A LINK TO THE ORIGINAL SUPPORT TOPIC IN THE EMAIL. (This allows us to keep the topic updated with activity and to go back and resolve an issue.)
ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOMER WITHIN 2 DAYS WILL BE AUTOMATICALLY SET TO PENDING.
ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOM WITHIN 10 DAYS WILL BE AUTOMATICALLY SET TO RESOLVED AND CLOSED. (If for some reason you are not able to respond to our post within the allotted time, please PM us with a link of the post and we will re-open it.)
BEFORE YOU ASK FOR SUPPORT WE ASK THAT YOU FIRST READ/REVIEW THE USER MANUAL. (Many of the support items asked in our forum can be easily answered by a simple review of the manual. If you ask a question in support that we know can be answered within the manual, do not be surprise OR offended if we direct you back to the manual.)
WEATHER RELATED QUESTIONS MUST BE SUPPORTED WITH METAR DATA WITH DATE/TIME/LOCATION (ICAO). (It is impossible to answer weather related questions without the details. With the date, time, and location we can review our database to see what was being provided.)
REMEMBER THIS IS A SIMULATOR AND NOT REAL LIFE. (There are MANY factors that could affect what you see within your flight simming experience that are out of our control. We are dependent upon 3rdparties to provide weather data. That data can sometimes be delayed or late. We have no control these other operations. Complaints about this will be immediately removed.)
The update for REX 4 Texture Direct w/Soft Clouds has been released. You can download through your application or manually via the link below: PLEASE NOTE: The full version of REX 4 Texture Direct with Soft Clouds - Enhanced Edition has not be released yet and will be available in stores around Tuesday. The Soft Clouds integration will also be released on Tuesday.
Generally, the Nvidia cards are better for FSX over their ATI counterparts. Having said that, FSX doesn't take a lot of advantage of the GPU in systems, so anything over a 6 series is not needed for FSX. To further drive this point home, just take a look at Jame's pictures (JTH) above The only caveat to this line of thought is if you plan to run multiple monitors; then you are going to need more horsepower and vram simply to drive out more pixels. Look for a card with at least 3 GB of vram installed if running multiple monitors. If not, and you have other games to play, then forget about which card is best just for FSX and look at the bigger picture; go with any 7 series video card.
Robert S replied to Robert S's topic in General DiscussionOnly a few more days to go, plus if you order today you get an extra 10% off the already reduced 50% off pricing!
Robert S posted a topic in General DiscussionHow does 50% off of all Nemeth Design helicopters sound? Exactly! So have at it: http://www.flightsimdealoftheday.com/ Thank me with some great screen shots, as for myself I have been eyeing that Mi-24V Hind...can't say no now! PS: not sure if this is the right forum or not....please move if not :-)
Now you can tour one of the world's greatest aircraft museums in full HD: http://www.nmusafvirtualtour.com/full/tour-std.html Don't forget to use your mouse to click and drag around 360 degrees for full panoramic views! I hope you enjoy.
Robert S posted a topic in General DiscussionHello all, I'm sure many of you know this already, but flightsim(dot)com runs a daily deal for FSX products, usually at 50% off (or more!). These specials are good for 7 days. You can check out the week of deals here at this link: http://www.flightsimdealoftheday.com/ If you register with an email address, they will email you the deal each day. And, the best tip of all: if you buy any product, even the ones on sale on Tuesday, you get an extra 10% off! I hope this saves you some money
Interesting post on use of hardware for FSX discussion going on here. Note that this is not an ordinary flight simmer. He is, and used to be a developer for flight sim products for a LONG time (I think you will instantly recognize the company he is the frontman for) - so someone who obviously knows what he is doing. Read the the post carefully, some good info in there
I've always had great realiability and performance from Asus, as well as the fact that they release chipset drivers with regularity. Also, there are plenty of Asus forums that will provide you with exact OC settings for your BIOS in the event you want to tweak but are unsure of how to do it! This one has everying you need now, as well as options that will allow you to upgrade individual components to extend the life of this build - solid buy.
I just noticed something, and the difference really struck me. I normally view screenshots on the PC that I fly on....today, I happened to bring up the screenshot forum on a friend's computer to show him what REX can do. WOW, the pictures didn't look half as good as I had remembered...then I realized, his monitor had never been properly calibrated for contrast/brightness, or for colors. We made some tweaks (using the monitor's controls, as well as his video adaptor card's control panel), and this really improved the quality of the screenshots! So, everyone is always talking about the best tweak for your FSX cfg file, but I bet a lot can be gained by spending just a little time with your monitor's settings. Sometimes you may not even know you aren't getting the best results! There are quite a few sites on the net that offer free calibration tips...just do a search. If you see improved results, post here...it made a world of difference on my friend's monitor. If not, you didn't mess anything up in your FSX trying!
I know we are all sharing our opinions, so here is my humble point of view with regards to this ram: it will be more than enough to run FSX, Win 7 64 bit and other standard applications. Unless the OP will be running a very ram intensive application or doing heavy multi-tasking, 8 GB should be more than enough, especially with regards to FSX, which is incapable of using more than 2 in any case...remember, FSX is a 32 bit app. Plus, the ram selected runs at 1600 MHz which is great for OC'd configurations. So, not trying to be argumentative - just my observation!
Yeah, you can't even hear my 10K raptor at all... Nice build - this will really make FSX perform! Please keep us posted on the progress of the build... One last piece of advice though: assuming you are going to put this together yourself, you may want to look into a high quality thermal paste to seat the water cooling heat synch to the processor...I used this product. It can make a difference, especially when overclocking. I read and then re-read the instructions really carefully for the application process...if not followed correctly, you can get overheating issues (of course, this is true for ANY thermal paste application). Good luck!
I first heard this one 20 years ago, and it's still funny to me: A couple of "greenhorn" pilots get their first turn sitting in the pilot/co-pilot seats of a 747. Their first flight is going smoothly, and it's now time for the landing...the pilot radios for the tower, and is instructed to land on RWY 5. The pilot confirms visual of RWY 5 and a couple of seconds later, asks the co-pilot: "Doesn't RWY 5 look awfully short to land this 747 on to you?" The co-pilot responds: "Yes, it is, you should probably confirm..." The pilot indeed receives confirmation to land on RWY 5, so he really slows the big jet down, full flaps, etc. About half a mile out, they're now fully committed to the landing. The pilot, now VERY nervous, says: "This is going to be rough, I don't think we're going to make it! As soon as we touch down, I'll reverse the engines to FULL thrust, and you apply FULL brakes..maybe we'll stand a chance then." Meanwhile he makes an announcement over the PA: "Attention ladies and gentlemen, please assume the brace position - this landing is going to be difficult". As you can imagine, tension is running high on the big jet. You can hear a pin drop as the big 747, now just barely in the air, approaches RWY 5. As soon as the gear touches the concrete, the engines go to reverse, the brakes are applied, things go flying around the cabin, - IT'S CHAOS for a few seconds! Miraculously, the jet shudders to a stop just inches from the end of the runway. The co-piot, sweating profusely, remarks: "Man, that was insane! The tower is crazy, making us land on such a short runway!!!!" The pilot, also visibly shaken, then looks out the side windows and replies: "Yeah, - It is a short runway, but take a look how wide it is"
Robert S replied to Pug76's topic in General DiscussionLOL...we should start a poll to see how many hours of flight FSX is reporting for each of us...
If your rig is for FSX only, then the Nvidia GTX580 is way too much video card, that will be a waste. Because of the way FSX was coded, it is far more reliant on the CPU. You'd be far better off getting a GTX 560 Ti, which is a fantastic performer at a reasonable cost point. All of this being said, the new Sandy bridge CPUs from Intel differ from the 2600Ks only in the sense that they have 6 cores vs the 4 cores that the 2600K has (also, the 3960X has more onboard mem cache but again, that doesn't help FSX too much). There are very few games today that even make a 4 core processor sweat, so the 3960X is only smart if you're trying to future proof your PC for a few years... Also, you can overclock either processor to over 4.0 GHz easily, but you need to know what you are doing in the BIOS to make that work. To summarize, if you're looking strictly at FSX for a rig, I would stick to the 2600K (and OC it to 4.0 GHz) and the GTX 560 Ti, and with the money you save buy a 256 GB SSD to host your FSX installation. (an SSD hard drive is a Solid State Drive, meaning it's like ram. There are no moving parts, and it's magnitudes faster than conventional, platter based drives but in order to use it optimally you should do some research on them) Adding 6 or 8 GB of 1333 or 1600 mhz ram along with Win 7 on a 64 bit platform will be optimal (any more than that amount of ram will also be a waste for FSX) Again - spending more money on more expensive components will not yield a performance gain worth what you will spend. It's an entirley different equation and line of reasoning if you plan to play other games, or do multi tasking as another poster has asked... Edit: the "turbo" mode of a CPU is a temporary spike in processing power based on real time demands of the game/application. Your motherboard determines this automatically for you, but for gaming it's not the ideal solution. This differs from the practice of overclocking, which essentially sends more voltage to the CPU (via BIOS modifications and other tweaks) to get it to run faster, but at a constant state. Overclocking is not only mainstream, but common and expected practice with the current generations of Intel CPUs...)
Hi, I am about to give my current computer to my father in law, who is also an FSX simmer...I want to leave FSX and REX installed for him (no other payware add-ons) and I have no problem buying another new version of REX for myself. How would I go about transferring my old license to him...is that even necessary? I doubt he will ever venture onto these forums, so it's unlikely he'll register and add my current FS # to his signature... Just wondering how to be compliant and how the FS order #s work as far as what I am planning to do with my "old" PC... Your suggestions are appreciated, and thanks again for such an outstanding product...best add on for FSX. Period!