• Announcements

    • rstough

      NEED HELP? PLEASE READ FIRST!   08/08/2017

      REQUIRED STEPS BEFORE POSTING FOR SUPPORT HELP

      If you are having issues we ask that your review this document before you post within our support forum. This will help us to answer all questions/issues more effectively and rapidly.

      BEFORE YOU DO ANYTHING!!!

      PLEASE READ THE FOLLOWING BEFORE POSTING A SUPPORT TOPIC

      To receive support and gain full access, you must become a VERIFIED member. In order to accomplish this, you must post your REX order number and where you purchased REX into the following thread: http://www.realenvironmentxtreme.com/forums/index.php?/topic/36479-support-verification/&page=1

      You will not receive support until you are a VERIFIED member.

      The verification topic is ONLY for verification purposes, so please don't add comments, support requests or reposts for verification, as they will be deleted immediately and without reply.


      ALWAYS INCLUDE THE FOLLOWING INFORMATION BELOW, PLACED INTO YOUR SIGNATURE. (Only those with the following criteria will be supplied with support first.) Operating system and version (32bit or 64bit) RAM memory size Video card and memory size Overclocking? Total hard drive space Using REX in a network or not Which version of Flight Simulator installed (including service packs) Internet connection active or not Which antivirus software running Whether or not firewall running Whether or not you are utilizing FSUIPC If there are any error logs in the REX/ErrorLogs folder, make certain to include in your post Is UAC turned OFF in Windows Where is REX installed Where is FSX installed Do you start REX by RIGHT CLICKING the exe file and selecting RUN AS ADMIN EACH time? What is your RATE AT WHICH WEATHER CHANGES OVER TIME set to in FS? Did you use a flightplan from REX when experiencing the error(s)? Did you make changes to the CONFIGURATION screen or are ALL the settings stock?   PLEASE READ THE MANUAL. (We have found many of the issues on the support forum can be answered if the user reads the manual. We ask that you PLEASE take a few moments to review the manual before contacting support. If the manual does not help you resolve your issue, feel welcomed to add a support topic.)

      FULL VERSION INSTALLATION PROCEDURES

      BE SURE YOU INSTALL THE FULL VERSION OF YOUR REX PRODUCT OUTSIDE OF THE PROGRAM FILES/PROGRAM FILES (X86) FOLDER. (If you do this you will not be required to install REX as administrator.)

      IT IS RECOMMENDED THAT YOU HAVE FSX / FS2004 / OR PREPAR3D INSTALLED OUTSIDE OF YOUR PROGRAM FILES/PROGRAM FILES (X86) FOLDERS. (We have found on some newer operating systems that you may need to run REX and/or your flight simulator as Administrator to make things operate correctly. We strongly recommend you re-install your flight simulator software outside of the Program Files location.)

      UPGRADE INSTALLATION PROCEDURES

      PLEASE VERIFY YOU ARE INSTALLING THE PROPER UPGRADE BEFORE INSTALLING IT. (Please verify your current build by going to the ABOUT window in your REX product.)

      WE RECOMMEND THAT IF YOU HAVE YOUR CURRENT VERSION OF REX INSTALLED IN THE PROGRAM FILES/PROGRAM FILES(X86) FOLDER THAT YOU UNINSTALL AND REINSTALL OUTSIDE OF THIS FOLDER PRIOR TO INSTALLING THE UPGRADE. (If you do this you will reduce the risk of potential issues. You will also not be required to run REX as administrator.)

      PLEASE FOLLOW THE UPGRADE PROCEDURES TO THE MARK. (Over half of the support issues lately in the forums have been caused by user error in regards to installing incorrectly. This can be a major cause for failure if the upgrade is not follow specifically.)

      OPERATIONS PROCEDURES

      MAKE SURE YOU HAVE TURNED OFF UAC (User Account Control) WITHIN YOUR OPERATING SYSTEM. (We have found this can prevent many REX processes from running properly.)

      MAKE SURE YOUR REX PRODUCT HAS INBOUND/OUTBOUND RIGHTS IN YOUR FIREWALL SOFTWARE. (REX products require the internet to operate. It is possible some firewall software may prevent REX from communicating with the internet.)

      MAKE SURE THAT REX HAS EXCLUSION RIGHTS IN YOUR ANTIVIRUS SOFTWARE. (Some REX products are required to run .bat functions to convert images. These .bat files can often be construed by Antivirus software as malicious. If REX has not been given exclusion rights, then REX will be prevented from operating properly.)

      OVERCLOCKING YOUR SYSTEM. (We have often found that systems are overstressed by overclocking incorrectly. We have found that this can cause issues with REX operating properly with your flight simulator.)

      MAKE SURE FILE BACKUP SOFTWARE IS NOT OPERATING WHILE YOU ARE USING REX. (We have found some backup file software can lock files and cause REX to fail while operating. Please be sure that process is not operating while you are using REX.)

      MAKE SURE YOU HAVE SET THE SIMULATION FOLDER CORRECTLY. (This means that in some versions of REX you need to browse to the main folder where the main simulator executable is locations such as: fsx.exe.)

      UNINSTALL / RE-INSTALL PROCEDURES

      MAKE SURE YOU BACK UP YOUR TEXTURES BEFORE YOU UNINSTALL AND REINSTALL REX. (Some REX products backup your textures before they change them. These back files can be found under the parent folder of where the REX product is installed in the THEMES/BACKUP/INITIAL BACKUP folder.)

      MAKE SURE YOU CREATE A CONFIGURATION SETTINGS BACKUP ACCOUNT BEFORE YOU UNINSTALL. (Some REX products offer the ability to back up your configuration settings. If you have already created an account, you do not need to create another one OR you may lose access to some of your profiles.)

      AFTER UNINSTALLING REX PLEASE RUN CCLEANER TO CORRECT ANY REGISTRY ITEMS. (Just like your hard drive, your registry can become fragmented. We strongly recommend CCLEANER to correct any registry issues you may have. Registry issues can cause software to not operate properly.)

      MAKE SURE THAT YOU RUN A SYSTEM DEFRAG AFTER YOU RE-INSTALL REX. (Because some REX products are so large, it can cause your hard drive to become fragmented. We strongly recommend that your immediately run a system defrag after you re-install.)

      NEVER PIGGYBACK ON OTHER SUPPORT TOPICS. (If you do your post will be removed. Piggybacking makes it extremely difficult to give support to the original poster.)

      DO NOT KEEP BUMPING YOUR POST SO THAT YOUR POST IS AHEAD OF EVERYONE ELSE. (If you do this you will be immediately banned. Our team is dedicated to answering everyone within a timely manner.)

      ONLY INCLUDE ITEMS FOR SUPPORT AND NOT PERSONAL OPINIONS OR SUGGESTIONS. (Your thoughts and suggestions ARE IMPORTANT TO US. However, we have an area for personal opinions and suggestions. This inhibits us to getting to you and others effectively. Support items that include suggestions and opinions will be removed.)

      PLEASE ALLOW 12 TO 24 HOURS BEFORE A TECHNICAL SPECIALIST RESPONDS TO YOUR TOPIC.

      PLEASE DO NOT CALL THE REX GAME STUDIOS 800 # FOR SUPPORT. (Our company phone # is NOT a support hotline and not to be used for support.)

      PLEASE DO NOT USE PM’S FOR SUPPORT. (If you use our PM’s for support you will be told to use the support forum.)

      PLEASE BE SPECIFIC AND PRECISE ABOUT YOUR SUPPORT ITEM. (Although we understand details about a problem might be necessary at times, we ask that you try to keep it as specific as possible and not wordy. This is to your benefit in that we can promptly get to the issue.)

      IF ASKED TO EMAIL US DIRECTLY, PLEASE PROVIDE A LINK TO THE ORIGINAL SUPPORT TOPIC IN THE EMAIL. (This allows us to keep the topic updated with activity and to go back and resolve an issue.)

      ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOMER WITHIN 2 DAYS WILL BE AUTOMATICALLY SET TO PENDING.

      ALL SUPPORT ITEMS THAT HAVE NOT HAD A RESPONSE FROM A CUSTOM WITHIN 10 DAYS WILL BE AUTOMATICALLY SET TO RESOLVED AND CLOSED. (If for some reason you are not able to respond to our post within the allotted time, please PM us with a link of the post and we will re-open it.)

      BEFORE YOU ASK FOR SUPPORT WE ASK THAT YOU FIRST READ/REVIEW THE USER MANUAL. (Many of the support items asked in our forum can be easily answered by a simple review of the manual. If you ask a question in support that we know can be answered within the manual, do not be surprise OR offended if we direct you back to the manual.)

      WEATHER RELATED QUESTIONS MUST BE SUPPORTED WITH METAR DATA WITH DATE/TIME/LOCATION (ICAO). (It is impossible to answer weather related questions without the details. With the date, time, and location we can review our database to see what was being provided.)

      REMEMBER THIS IS A SIMULATOR AND NOT REAL LIFE. (There are MANY factors that could affect what you see within your flight simming experience that are out of our control. We are dependent upon 3rdparties to provide weather data. That data can sometimes be delayed or late. We have no control these other operations. Complaints about this will be immediately removed.)
    • rstough

      REX 4 TEXTURE DIRECT W/SOFT CLOUDS - ENHANCED EDITION - RELEASED!   08/18/2017

      The update for REX 4 Texture Direct w/Soft Clouds has been released. You can download through your application or manually via the link below: PLEASE NOTE:  The full version of REX 4 Texture Direct with Soft Clouds - Enhanced Edition has not be released yet and will be available in stores around Tuesday.  The Soft Clouds integration will also be released on Tuesday.

Iain Emms

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Iain Emms last won the day on December 25 2014

Iain Emms had the most liked content!

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About Iain Emms

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  • Birthday 02/07/1959

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  1. Thank you Tim, I will be back once you get the screenshot forum up again. cheers Iain
  2. Thank you for the update to Rex4 TD, Team you have done a superb job with this update im still looking around but im over the moon with this. cheers Iain
  3. RESOLVED

    Thank you Tim. cheers Iain and Ayiesha.
  4. RESOLVED

    Hello my Friend, Thank you for the quick answer as I say it does look good well done to you all and a Merry Christmas. cheers Iain
  5. RESOLVED

    Just a quickie does soft clouds just install into REX 4 or is it a separate product, I do like the look of this from screenshots ive seen it looks fantastic I will have to wait and buy next payday. cheers Iain
  6. Just noticed under my post count 0 warning points please does anybody know what this means as I haven't seen it before. cheers Iain
  7. Yes it sure is a great step forward and well worth using and don't forget it has only just started there is a lot more to come from the Global team. cheers Iain
  8. I got my Essential plus downloaded in around two hours and without any problems this time, but i must say it took me around thirty odd hours to get onto a sever to do this as they are so busy and every man and his dog wants this im sure. i had problems with my first download it would not unwrap but the second download i had no problems with at all and is all installed also before i went to work this morning i downloaded the torrent for Overdrive it was ready when i came home and is now also installed with no problems and i might add looking very very good i know how this can be frustrating for you that are still trying to download these packages but you will get there in the end and Jay and Tim and the whole gang are doing there best for us here and i thank you all chaps for this. cheers Iain
  9. Yes it took me a couple of downloads over a good 40 hours of trying because the servers are so busy but im sure it will be worth the wait, the only thing is now i cant get onto the Overdrive download as yet. cheers Iain
  10. Finally got the download and installed fine, now to try and download Overdrive. cheers Iain
  11. Well then chaps after trying for over twenty six hours to download i managed to get it done but from the Global CDN server then when i went to unpack it it states then says CAB 13 corrupt and wont open that one so its back to square one trying to back on a server to download Essential plus once more which at the moment i cant do so i will wait i guess till the weekend and see what i can do then, Thank you for any ideas on the corrupt CAB 13. im off to work now. cheers Iain
  12. Must be a very busy time this chaps still can not download after trying for a good ten hours, ah well there is still tomorrow. cheers Iain
  13. Just like to say well done on the release of Essential plus and overdrive chaps, i know the servers must be very busy as i cant even open the FSS to get to my download at the moment no problem i will try later today but it goes to show how many people must have been waiting for this release once again well done to all of you involved. cheers Iain
  14. Yes i cant believe its been two years since Rinus posted, i do hope he is well.cheers Iain
  15. Its with sadness i bring this news of our most senior member Peter Browne, Tailgunner to us he has very sadly passed away last week. An ex-RAF pilot, who lived in Twickenham for 56 years, died last week after losing a long battle with pneumonia. Born on August 11, 1924, Peter Browne moved to Twickenham Riverside in 1955 with his late wife Joan, where he spent many happy years with her and their two sons, Barnaby and Christopher Browne. My thoughts are with all his family Peter was a true gentleman and friend to many and what a life he lived he will be missed. http://www.yourlocal...ham_remembered/ Soar high and free my friend. cheers Iain