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  4. SUBJECT: REX EDGE Servers, Sporadic Outages, and Coronavirus TYPE: ALERT LEVEL: HIGH DATE: Friday, March 27, 2020 EFFECTIVE DATE/TIME: Friday, March 27, 2020 END DATE/TIME: TBD TOPIC: Dear Customer – As you know over the past several days, we have been experiencing outages with our data servers. In conversation with our hosting firm it has come to our awareness that our outages are not just our own. Our hosting firm as well as many others have been hit hard by the tremendous load put on ISP’s due to the coronavirus pandemic worldwide. This load has been felt in many sectors as many have been forced to stay at home from work and school. Most ISP’s have reported they have exceeded their full year 2020 projected usage within the past week. Though not communicated directly to us, it appears that we are low priority when it comes to bandwidth usage. We are looking for ways to offload this and hope to have a solution soon. We will continue to work for a solution in this time. Thank you for your patience and we truly apologize for any inconvenience this has caused. SERVICES/PRODUCTS AFFECTED: REX 5 – Environment Force REX 5 – Sky Force 3D REX 5 – Worldwide Airports REX 4 – Texture Direct with Soft Clouds REX 4 – Texture Direct REX 4 – Weather Architect WX Advantage Radar REX File Transfer Manager SERVICES/PRODUCTS NOT AFFECTED:
  5. The issue has been resolved. All services have been stored. Thank you for your patience during this time.
  6. SUBJECT: REX EDGE Server Outage TYPE: ALERT LEVEL: EXTREME DATE: Saturday, March 21, 2020 EFFECTIVE DATE/TIME: Saturday, March 21, 2020 @ 19 Z END DATE/TIME: Sunday, March 22, 2020 @ 06 Z TOPIC: Hello Everyone – At this moment the REX EDGE servers are currently down. This is due to the fact that our hosting firm is presently moving our servers to their new facility. Unfortunately, we never received an alert to this move in advance. They have informed us that the server should be back up within 8 to 12 hours. We will keep you advised when it is available. We truly apologize for the inconvenience that this has caused. SERVICES/PRODUCTS AFFECTED: REX 5 – Environment Force REX 5 – Sky Force 3D REX 5 – Worldwide Airports HD REX 4 – Texture Direct with Soft Clouds REX 4 – Texture Direct REX 4 – Weather Architect REX 3 – Essentials + Overdrive REX FS 2004 WX Advantage Radar REX File Transfer Manager REX Auto Updater SERVICES/PRODUCTS NOT AFFECTED:
  7. SUBJECT: Download File Error Resolved TYPE: ALERT LEVEL: HIGH DATE: Thursday, March 19, 2020 TOPIC: We experience an issue yesterday with our CDN in which they switched their security protocol. This affected a couple of products in how we downloaded files from their site. This issue has now been RESOLVED. However, REX Worldwide Airports is still impacted by this event. The only area impacted is downloading Enhanced Airports. The rest of the program works fine. We are presently within the beta cycle test of Creative Update 2.0. Once this testing cycle is complete, we will release that build which will include the fix for this product. SERVICES/PRODUCTS AFFECTED: REX File Transfer Manager - RESOLVED REX Auto Updater - RESOLVED REX 5 - Worldwide Airports HD – NEEDS FIX SERVICES/PRODUCTS NOT AFFECTED: REX 5 – Environment Force REX 5 – Sky Force 3D REX 4 – Texture Direct REX 4 – Texture Direct with Soft Clouds REX 4 – Weather Architect REX – Soft Clouds ACTIONS Download Manager Link: Click to download and install the REX File Transfer Manager
  8. PRODUCT: REX Worldwide Airports HD BUILD: Creative Update 2.0 STATUS: Pre-Debug Phase ISSUE DATE: Monday, March 16, 2020 DEVELOPER MESSAGE: Priorities… We hope that this blog message finds everyone doing well. We realize this update may seem a little trivial in comparison to the events that are occurring worldwide. It is our hopes and prayers that this soon passes. Quick update… We just wanted to give a quick update that we will be starting the Beta Cycle testing of Worldwide Airports Creative Update 2.0 on Tuesday, March 17th. We expect this version of Worldwide Airports will pass this cycle of testing and should be released soon after the testing cycle completes. An official feature and fix list will be provided once we enter the pre-deployment phase. NEXT UPDATE: Monday, March 23, 2020
  9. WARNING Do not uninstall your previous version of the software. This updater software will automatically update the appropriate files. PRODUCT SUPPORTS Microsoft Flight Simulator X, Microsoft Flight Simulator X – Steam Edition Lockheed Martin’s Prepar3D v1, 2, 3, 4 + REQUIREMENTS REX 5 – Sky Force 3D – Technical Update 2.3 (Build: 5.0.2019.0905) FIX LIST • Fixed – Mapping upper level winds greater than 100kts depiction • Fixed – Upper level winds greater than 100kts with weather injection • Fixed – Green bar showing when disabled • Fixed – Reduced the cloud shader brightness down • Fixed – Weather briefing connection issue • Added – Function to prevent re-registration after installed update • Added – Function to save themes to server • Added – Function to save user settings to server • Added – Functions for preparation for Creative Update 1.0 • Added - Support of PMDG weather file • Added – New weather data export json file for 3rd party developer SDK INSTALLATION INSTUCTIONS **IMPORTANT: Do not uninstall your previous version of the software. *** 1. Turn off your Anti-Virus software and Disable your Firewall. 2. Click the link below to download the installer file. Download to your desktop. 3. Right-click on the rexinstaller.exe and select “Run as Administrator”. 4. You may be alerted that the publisher is unknown. Click Run Away. 5. Proceed through the installer wizard until complete. 6. Delete the rexinstaller.exe file from your desktop when complete. DOWNLOAD FILE: Click to download the REX Auto Updater
  10. Please use the following user manual: User_Manual_Sky_Force_3D_20200228.pdf
  11. PRODUCT: REX 5 - Worldwide Airports BUILD: Creative Update 2.0.A STATUS: Debug Phase ISSUED DATE: Monday, February 24, 2020 DEVELOPER MESSAGE: Hello Everyone - We will be completing our Alpha test cycle on Thursday of this week. According to the current feedback from our QA and Insider Team, we will be likely doing a Beta test cycle. This test cycle will begin on Tuesday, March 3, 2020 and end on Thursday, March 12th. Most of the fix items reported are minor and the Beta cycle test should be the last test in the series. Right now the projected release of Creative Update 2.0 is forecasted to be, Tuesday, March 24th. However, this could take longer. NEXT UPDATE Monday, March 9, 2020
  12. PRODUCT: REX 5 – Sky Force BUILD: Technical Update 2.4.R STATUS: Pre-Deployment Phase ISSUE DATE: Tuesday, February 18, 2020 DEVELOPER MESSAGE: First things first... We apologize for the delay in our update. Due to the server outage yesterday, our team was unable to post the latest update. Due to the delay in the release of Environment Force, the release of Technical Update 2.4 for Sky Force has been pushed out to: Tuesday, March 3, 2020. NEXT UPDATE: Monday, March 2, 2020
  13. PRODUCT: REX 5 – Environment Force BUILD: Technical Update 2.2.R STATUS: Pre-Deployment Phase ISSUE DATE: Tuesday, February 18, 2020 DEVELOPER MESSAGE: First things first... We apologize for the delay in our update. Due to the server outage yesterday, our team was unable to post the latest update. Small change of plans... Due to the server outage we experienced we have had to move the release of Technical Update 2.2.R to the next cycle of releases. Therefore, the new release date will be Tuesday, February 25th. NEXT UPDATE: Monday, February 24, 2020
  14. Please use the following link to download the latest user manual: User_Manual_Environment_Force.pdf
  15. WARNING During the installation process, you may be required to locate the original installation folder to install the patch. You should uninstall all previous versions of this software prior to installing this version. PRODUCT SUPPORTS Prepar3D v4.4, v.45 REQUIREMENTS Valid serial key for REX Environment Force FIX LIST Fixed – Saving multiple community themes with the same name Fixed – Support link to old support form Fixed – Mini UI blocking FMS screen in the simulator Fixed – Airspeed issue when using weather injection smoothing Fixed – Community themes causing CTD of the application and simulator Added – Feature to reduce re-registration after upgrades Added – Feature to automatically backup all settings and personal presets to local drive Added – Feature to backup all settings and personal presets to the REX EDGE cloud server Added – Feature to restore all settings and personal presets from local drive or REX EDGE cloud server Improved – Performance Removed – Testing sliders on automation window INSTALLATION INSTUCTIONS IMPORTANT: Please uninstall all versions of Environment Force before installing this version. 1. Turn off your Anti-Virus software and Disable your Firewall. 2. Click the link below to download the installer file. Download to your desktop. 3. Right-click on the rexinstaller.exe and select “Run as Administrator”. 4. You may be alerted that the publisher is unknown. Click Run Away. 5. Proceed through the installer wizard until complete. 6. Delete the rexinstaller.exe file from your desktop when complete. INSTALLATION INSTRUCTIONS: https://1125590006.rsc.cdn77.org/patches/5.0.2020.0210/READMEFIRST.pdf DOWNLOAD FILE: https://1091835592.rsc.cdn77.org/rexupdater/1.0.2020.0318/rexinstaller.exe
  16. SUBJECT: REX EDGE Server Outage TYPE: ALERT UPDATE LEVEL: EXTREME: DATE / TIME ISSUED: Saturday, January 4, 2020 - 17:32 UTC TOPIC: All services are operating normally at this time. However, we are still monitoring for the next several hours. We will keep you advised. SERVICES STATUS: All operational
  17. SUBJECT: REX EDGE Server Outage TYPE: ALERT LEVEL: EXTREME ISSUE DATE: Saturday, January 4, 2019 EFFECTIVE DATE/TIME: Saturday, January 4, 2019 – 15:44 UTC END DATE/TIME: Saturday, January 4, 2019 – 17:00 UTC TOPIC: We are presently experiencing a server outage at our hosting firm. Our hosting firm is investigating the situation. We are working on the situation as rapidly as possible and hope to have the matter resolved within a few hours or sooner. We apologize for the inconvenience this may have caused. SERVICES/PRODUCTS AFFECTED: REX 5 – Environment Force REX 5 – Sky Force 3D REX 5 – Worldwide Airports REX 4 – Texture Direct with Soft Clouds REX 4 – Texture Direct REX 4 – Weather Architect REX Essentials + Overdrive REXFS2004 + Overdrive WX Advantage Radar SERVICES/PRODUCTS NOT AFFECTED:
  18. WARNING It is extremely important that you uninstall all previous versions of the software before installing this version. PRODUCT SUPPORTS FSX, FSX SP2, FSX Steam Edition, Prepar3D v2, v3, v4+ REQUIRED SOFTWARE Valid user profile and serial key FIX LIST Fixed – Support for Prepar3D v4.5 Hotfix 2 Improved – other optimizations INSTALLATION INSTUCTIONS IMPORTANT: Please uninstall your previous version of the software. 1. Turn off your Anti-Virus software and Disable your Firewall. 2. Click the link below to download the installer file. Download to your desktop. 3. Right-click on the wxinstaller.exe and select “Run as Administrator”. 4. You may be alerted that the publisher is unknown. Click Run Away. 5. Proceed through the installer wizard until complete. 6. Delete the wxinstaller.exe file from your desktop when complete. DOWNLOAD FILE: Click to download the installer file
  19. Please use the following user manual: User_Manual_Worldwide_Airports_20190905.pdf
  20. Please use the following user manual: User_Manula_Sky_Force_3D_20190905.pdf
  21. Please use the following link to download the latest user manual: User_Manual_Environment_Force_20190905.pdf
  22. PRODUCT: REX 5 – Environment Force VERSIONS: Technical Update 2.1 (Build: 5.0.2019.0905) IMPORTANCE LEVEL: HIGH DATE: Monday, October 7, 2019 ISSUE: This knowledge base article confirms that Environment Force – Technical Update 2.1 works fine with the latest hotfix 2 release of Prepar3D v4.5 from Lockheed Martin. ACTION: You must update to Technical Update 2.1 https://www.realenvironmentxtreme.com/forums/index.php?/topic/53637-rex-environment-force-technical-update-21/
  23. PRODUCT: REX 5 – Sky Force 3D VERSIONS: Technical Update 2.3 Technical Update 2.2 Technical Update 2.0 Technical Update 1.0 Release IMPORTANCE LEVEL: HIGH DATE: Monday, October 7, 2019 ISSUE: This knowledge base article confirms that Sky Force is compatible with the recent release of Prepar3D v4.5 Hotfix 2. ACTION: No action needed
  24. UPDATE: ISSUED DATE: Tuesday, October 3, 2019 @ 18:45 Z 2:45 PM ET ALERT MESSAGE: All services have been restored
  25. SUBJECT: Unexpected REX Edge Server Outage TYPE: ALERT LEVEL: SEVERE DATE: Thursday, October 3, 2019 EFFECTIVE DATE/TIME: Thursday, October 3, 2019 @ 18 Z / 2PM ET END DATE/TIME: Thursday, October 3, 2019 @ 20 Z / 5PM ET TOPIC: It appears that our hosting firm has suffered an outage and therefore our data servers are not accessible at this time. We have contacted the firm for more information. We will keep you updated as we receive information. Thank you for your patience and we sincerely apologize for any inconvenience this has caused. SERVICES/PRODUCTS AFFECTED: All REX Applications
  26. WARNING During the installation process, you may be required to locate the original installation folder to install the patch. It is extremely important that you install the patch over the originally installed files. Not doing so will cause the function of the software to become inoperable. PRODUCT SUPPORTS FSX, FSX – Steam Edition, Prepar3D v1 – 4+ REQUIRED SOFTWARE REX 5 – Worldwide Airports (Build: 5.1.2018.0725) FIX LIST Fixed – Pushback model not installing issue   Improved – Registration validation system  Improved – General user interface interaction  INSTALLATION INSTUCTIONS **IMPORTANT: Do not uninstall your previous version of the software.*** Turn off your Anti-Virus software and Disable your Firewall. Click the link below to download the installer file. Download to your desktop. Right-click on the rexinstaller.exe and select “Run as Administrator”. You may be alerted that the publisher is unknown. Click Run Away. Proceed through the installer wizard until complete. Delete the rexinstaller.exe file from your desktop when complete. DOWNLOAD FILE: Click to download the patch
  27. WARNING During the installation process, you may be required to locate the original installation folder to install the patch. It is extremely important that you install the patch over the originally installed files. Not doing so will cause the function of the software to become inoperable. PRODUCT SUPPORTS FSX, FSX – Steam Edition, Prepar3D v 1 – 4+ REQUIRED SOFTWARE REX 5 – Sky Force (Build: 5.0.2019.0514) FIX LIST Fixed – Cloud Model In-Sync issue Fixed - Odd cloud patterns Fixed – Error issue with a missing icon Fixed – Network remote computer connection issue Added – New weather rendering engine (Preview) Added – Cloud shader fix to improve cloud coloring Improved – Performance of mapping Improved – Performance of the weather engine INSTALLATION INSTUCTIONS **IMPORTANT: Do not uninstall your previous version of the software.*** Turn off your Anti-Virus software and Disable your Firewall. Click the link below to download the installer file. Download to your desktop. Right-click on the rexinstaller.exe and select “Run as Administrator”. You may be alerted that the publisher is unknown. Click Run Away. Proceed through the installer wizard until complete. Delete the rexinstaller.exe file from your desktop when complete. DOWNLOAD FILE: REX Sky Force – Prepar3D v4 Click to download the patch REX Sky Force – FSX, FSX Steam Edition, Prepar3D v1 - 3 Click to download the patch
  28. WARNING During the installation process, you may be required to locate the original installation folder to install the patch. It is extremely important that you install the patch over the originally installed files. Not doing so will cause the function of the software to become inoperable. PRODUCT SUPPORTS Prepar3D v4.4, v.45 REQUIRED SOFTWARE REX 5 – Environment Force (Build: 5.0.2019.0625) FIX LIST Fixed – Cloud swap issue when navigating simulator menus Fixed – Day Cycle issue Fixed – Dark ocean issue in automation Fixed – Cloud swap failure with Active Sky Fixed – Water looking bland during automation mode Fixed – Turned off default for dense cirrus overcast at startup Fixed – Shaders not being removed during automation mode Fixed – Adjusted cloud coloring during automation mode Improved – Lighting Improved – Performance INSTALLATION INSTRUCTIONS **IMPORTANT: Do not uninstall your previous version of the software.*** Turn off your Anti-Virus software and Disable your Firewall. Click the link below to download the installer file. Download to your desktop. Right-click on the rexinstaller.exe and select “Run as Administrator”. You may be alerted that the publisher is unknown. Click Run Away. Proceed through the installer wizard until complete. Delete the rexinstaller.exe file from your desktop when complete. DOWNLOAD FILE: Click link to download the patch
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