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  4. SUBJECT: Status Update on Technical Updates TYPE: UPDATE LEVEL: HIGH DATE: Saturday, September 14, 2019 TOPIC: All the files for Sky Force have passed initial testing for release. We will begin to up load over the weekend. We are testing the full install for Worldwide Airports and are having to recompile. The patch passed, but the full build did not. Once we confirm the install and operation we will start to upload it to our servers. The final test will be on Environment Force. We hope to have this shortly after we resolve the issue with Worldwide Airports. Our next target release for the patches and full builds are: Tuesday, September 17, 2019. We will keep you advised. Thank you for your patience.
  5. PRODUCT: REX 5 – Environment Force VERSIONS: Technical Update 2.0 Technical Update 1.1 Technical Update 1.0 Release Build LEVEL: HIGH DATE: Wednesday, September 11, 2019 ISSUE: Not seeing the mini ui when starting the simulator or receiving a dll.xml error message. SOLUTION: If you are not experiencing the mini ui within your simulator, please perform the following procedure: Step 1 - Please make sure your simulator and Environment Force are closed. Step 2 - Please uninstall Environment Force Step 3 - Please make a backup of the dll.xml file located in the {drive name}:\ProgramData\Lockheed Martin\Prepar3D v4 folder. The delete the original. IMPORTANT: If you delete the original and you have other 3rd party add-ons that use the DLL.xml, they will no longer work. You will need to restore your original DLL.xml file. Step 4 - Restart your sim and let it rebuild the dll.xml file. Step 5 - After the sim is started close it out. Step 6 - Re-install Environment Force, start it and register it. Step 7 - Start your simulator.
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  7. SUBJECT: REX Edge Server Update and Reboot TYPE: UPDATE LEVEL: LOW DATE: Friday, September 6, 2019 TOPIC: All services have been restored and the EDGE servers updated. SERVICES/PRODUCTS AFFECTED: All Services are restored
  8. SUBJECT: REX Edge Server Update and Reboot TYPE: ALERT LEVEL: SEVERE DATE: Friday, September 6, 2019 EFFECTIVE DATE/TIME: Friday, September 6, 2019 at 19Z END DATE/TIME: Friday, September 6, 2019 at 22Z TOPIC: We have run a standard maintenance update on our REX EDGE servers. Because of this action, we are required to run several reboots of our system. This will cause some temporary outages throughout the day. We are very sorry for any inconvenience this may cause. SERVICES/PRODUCTS AFFECTED: All Services
  9. KB20190717.02 - MISSING WEATHER RENDERING NOW FIXED PRODUCT: REX 5 – Sky Force VERSIONS: Technical Update 2.2 Technical Update 2.1 Technical Update 2.1 Technical Update 1.0 Release LEVEL: Low DATE: Wednesday, July 17, 2019 ISSUE: Sky Force was not rendering weather properly for certain areas of the world. SOLUTION: We found an error on our server code and was able to resolve the issue. Fix was immediately delivered to all builds. No updates required. ACTION: No updates required
  10. KB20190723.01 - MANUAL TEXTURE SWAP ISSUE PRODUCT: REX 5 – Environment Force VERSIONS: Technical Update 2.0 Technical Update 1.1 Technical Update 1.0 Release LEVEL: Moderate DATE: Tuesday, July 23, 2019 ISSUE: Since the most recent release of HIFI's Active Sky for Prepar3D v4, that it has broken the ability to manually swap 3D Cloud Textures. SOLUTION: No solution at this time. ACTION: Development team is working on a fix to be released in Technical Update 2.1.
  11. KB20190717.01 - AUTOMATION NOT CLEARING SHADERS PRODUCT: REX 5 – Environment Force VERSIONS: Technical Update 2.0 Technical Update 1.1 Technical Update 1.0 Release LEVEL: Moderate ISSUE DATE: Wednesday, July 17, 2019 ISSUE: It has been reported that Environment Force is not clearing the shaders after closing. It has been confirmed this is a result of the user closing Environment Force in Automation Mode. However, the shaders cache does get cleared if the users is in Manual Mode and closes Environment Force. SOLUTION: A temporary solution is to go back to Manual Mode and then close Environment Force. ACTION: Development is underway to fix the issue in Technical Update 2.1.
  12. We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  13. Hi, No it is not necessary to have SF running in the background if running EF. EF reads if you have SF installed and will pull from that directory accordingly.
  14. We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  15. Hi, At this time I can not provide a date when the fix will be available and we appreciate your patience while we are in development. If you are requesting support please use the link to new support system.
  16. Hi, At this time I can not provide a date when the fix will be available and we appreciate your patience while we are in development. If you are requesting support please use the link to new support system. We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  17. We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  18. Getting conflicting advice over at Avsim forums on this.... My question is if using Active Sky for my weather engine and EF for the texture changes do I also need to run SF in the background for smooth weather transitions or do I leave it on Auto and close it before running P3D...? Other than AS which REX products also need to run in the background when starting P3D? A little confused.... Thanks!
  19. Hi there, I'm still waiting for this to be fixed which is marked to be 'fixed in the next patch'. Can you advise when this will be done please as there's been a couple of new versions since I asked this to be done? Many thanks Matt
  20. The Software is for many users still unusable....
  21. Is there ever a date for the next update. Today I also had the mistake with the Night / Day circle. It has already written a lot about this problem. For a long time no info has been written about a revised version. Frank
  22. Yes, you can consider the thread fully resolved. Thanks for the help!
  23. Please reopen ticket if support is still required as instructed bellow We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  24. Please reopen ticked if support is still required as instructed bellow We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  25. Please reopen ticket via link if support i still required We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  26. Please reopen ticket here We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
  27. We will be moving to a new support ticketing system on August 31st. We ask that you create a ticket at: http://www.rexsimulations.com/support.html. This forum will be closed on Friday, August 30, 2019.
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